Customer Service Consultant
We are looking for organised, proactive, and positiveCustomer Service Consultantsto join our close-knit operations team.
In this phone-based role, you will be the welcoming voice of our business and the hub of our day-to-day operations—working closely with your colleagues to keep everything running smoothly.
About the Role
As part of a supportive team, your main focus will be bringing structure and efficiency to our schedules.
You will be the vital phone and email bridge between our clients and our professional team, managing appointments and ensuring clear, friendly communication every step of the way.
What You'll Be Doing
Phone & Email Liaison:Act as the friendly first point of contact on the phones, connecting our clients with our internal team to confirm appointments and provide a seamless service experience.
Best of all, there is no cold calling or sales involved.
Team Scheduling:Working alongside your colleagues in the office, you will collaboratively manage and optimise our Valuers' calendars, ensuring efficient, stress-free daily workflows for the entire team.
Workflow Coordination:Keep a sharp eye on turnaround times and work with your teammates to ensure our internal systems and documentation stay accurate and up to date.
What You'll Bring
Excellent Phone Manner:Exceptional telephone and email communication skills,



with a natural ability to connect with people and build great relationships over the phone.
A Team Player Mindset:A love for working closely with others in a shared team environment where everyone helps each other succeed.
A Sharp Eye & Steady Hand:High attention to detail, strong reliability, and a proactive approach to solving problems before they even arise.
Experience:Prior phone-based customer service or administrative experience will be highly regarded
Why You'll Love Working With Us
We pride ourselves on a highly collaborative, team-first setting where your work truly matters and you are supported every day by your peers.
We offer a workplace where your organisation, phone skills, and positive energy will be highly valued.
How to Apply
Please visit our website athttps://htw.com.au/careers/current-vacancies/and complete the Customer Service Consultant application form.
Candidates must be available for an onsite interview during the week of 13th July ****.
If you have any questions about the role before applying, feel free to check out our website or reach out to our Talent team ******.
Please note:Successful candidates will be required to complete pre-employment background checks, including a company-paid Federal Police check.
You must also hold an Australian Citizenship or Permanent Residency.

📌 Customer Service Consultant (Adelaide)
🏢 Herron Todd White
📍 Adelaide