In partnership with the Australian Defence Force, Ventia is currently seeking an experiencedGuest Services Agentto support on-base accommodation services for Defence personnel at RAAF Tindal in Katherine, NT.
What's on offer
Full time permanent role within a long-term Defence contract
Attractive remuneration package
Uniform/PPE supplied
Access to a variety of health and wellbeing initiatives, including discounted health insurance and our employee assistance program
Access to Ventia's: amazing discounts at over 450 retailers across Australia, including major retail brands
About the role
As a Guest Service Agent, you will be the welcoming first point of contact for guests, delivering a friendly and professional experience from arrival to departure while responding to enquiries, managing bookings, check-ins/outs, maintaining records, coordinating inspections, and delivering excellent customer service and ensuring accommodation standards are met.
Key responsibilities include (but are not limited to)
Lead the charge in room booking and allocation for personnel posted or transiting through the base
Track and manage keys like a vault master (arrival, departure, and safe storage)
Coordinate cleaning, maintenance and respond to service requests
Keep records sharp: occupancy stats, rank-room reports, logbooks, inventory and condition checks
Liaise with leadership to align accommodation with rank and availability
Perform quality room inspections to ensure everything is functional and welcoming
Welcome deliveries,



manage IT programs related to bookings, and assist visitors and trades
About you
1+ years' experience in hospitality or accommodation
A diploma or degree in hospitality management or a related field is advantageous.
Proficiency in MS Office and record-keeping systems
Robust communication and customer service skills
Respectful and inclusive approach to working with diverse communities
Must be eligible to hold a Defence Security Clearance.
As a result of this requirement the applicant must be an Australian Citizen and is willing to undertake and maintain a satisfactory Australian Federal Police check.
About Ventia
As a leading services provider, we maintain, operate, and manage the essential infrastructure that makes modern life possible across Australia and New Zealand.
With more than 35,000 employees and subcontractors across 400 sites, joining Ventia means becoming part of a team that values its people, supports career growth, and helps everyone go further towards their full potential.
Our commitment to Fairness, Inclusion and Respect shapes how we lead, collaborate, hire and support one another.
We welcome applications from people of all ages, abilities and backgrounds, including Aboriginal and Torres Strait Islander peoples, and people of all genders, identities, sexual orientations, beliefs and caring responsibilities.
We are dedicated to providing an accessible recruitment process and encourage you to request adjustments at any stage.
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📌 Guest Services Agent (Katherine)
🏢 Ventia
📍 Katherine