About the Role
We are seeking a dynamic and hands-onOperations Manager– Court Experience, Sports& Food & Beverageto take full ownership of service delivery across both our sports courts and F&B; operations.
This is a key leadership role that bridges two core departments of the member experience.
You will be responsible not only for delivering and overseeing exceptional service, but also for actively contributing to revenue generation through F&B; sales, upselling, and enhancing overall member engagement.
You willoperatewitha strong senseof ownership across the facility — ensuring standards aremaintained, issues areidentifiedand acted upon proactively (including maintenance and operational improvements), and that all guest-facing areas consistently reflect a premium club experience.
You willsometimes run the floor independently, and at other times lead and coordinate a team to ensure smooth execution, high service standards, and strong commercial performance.
This rolehas a dualreporting linetothe F&B; Director and Sports Director.
Key Responsibilities
Shift Leadership & FloorOwnership
Take full ownership of daily operations across Court Experience and F&B; during shifts
Act as the senior on-floor leader and primary point of contact when on duty
Allocate and coordinate tasks across team members to ensure seamless service flow
Step into frontline service whenrequired, leading by example.
This may include working alone at times,whilst thefull servicerequirements are being assessed and adapted.
Ensure all service areas are operational, well-presented, and guest-readyat all times
Team Leadership & Development
Supervise Court Experience Ambassadors and F&B; team members during shifts
Provide real-time coaching, feedback, and guidance on service delivery
Train and onboard new team members tomaintainconsistent service standards
Foster a proactive, high-energy, and service-driven team culture
Support continuous improvement in performance and execution
Member Experience & Service Excellence
Ensure consistently high-quality andpersonalisedmember interactions
Maintain a visible, engaged presence across courts and F&B; areas




Anticipate member needs and resolve issues proactively and professionally
Uphold premium service standards across all touchpoints
Ensure cleanliness, presentation, and readiness of all guest-facing areas
Food & Beverage Operations & Revenue Growth
Support the preparation of the outlet's annual marketing plan, aligned with the overall
F&B; marketing strategy.
Develop and conduct training for new and existing staff members, ensuring they are familiar with service standards and safety regulations.
Oversee daily venue operations, including opening and closing, service flow, and coordination between kitchen,barand front-of-house teams.
Provide outlet updates and promotional ideas during monthly marketing meetings to help drive footfall and revenue.
Review current menu or product launches and ensure operational accuracy in related marketing and member communications.
Work closely with the chef and bar team to keep menu offerings fresh,seasonaland aligned with guest preferences.
Maintainhigh standardsfor drinks, cocktails, beveragequalityand presentation.
Drive F&B; sales through upselling, promotions, pre-orders, post-matchconsumptionand member engagement.
Manage F&B; operations forspecial eventsand corporate privatisations at the venue.
Ensure smooth andtimelycoordination between floor,kitchenand bar teams.
Monitor and manage inventory levels for food,beveragesand bar supplies.
Court Operations & Facility Ownership
Ensure smooth transitions between court bookings and activities
Maintain cleanliness and readiness of courtside areas
Support social play, leagues, tournaments, and events
Identifyoperational issues (including maintenance needs) and proactively initiate resolution processes
Escalate and follow through on facility improvements whererequired
Coordinate with coaching, operations,



and events teams during peak periods
Standards, Accountability & Execution
Ensure all tasks are completed efficiently and to a high standard
Take full ownership of shift outcomes, including service quality and guest experience
Maintain strong discipline, structure, and pace on the floor
Identifyproblems early and take proactive action to resolve them
Drive a culture of accountability and pride in execution
WhoWe'reLooking For
We are looking for someone who is:
Confident taking ownership in a fast-paced, floor-based environment
Naturally proactive, responsible, and solutions-oriented
Strong in leadership and able to influence teambehaviourpositively
Comfortable balancing hands-on service with oversight responsibilities
Commercially aware, with a mindset for driving sales and engagement
Calm, structured, and reliable under pressure
Highly attentive to detail and member experience
Experience & Background
Experience in hospitality, F&B;, sports clubs, events, or premium customer service
Previoussupervisory or team leader experience preferred
Strong understanding of operational floor management
Experience in upselling or driving revenue is an advantage
Passion for sports, fitness, or club environments is highly valued
Ideal Profile
This role is ideal for:
Hospitality supervisors ready for broader operational ownership
Sports club or fitness facility team leaders
F&B; supervisorsseekinga more dynamic, cross-functional role
High-performing senior staff ready for leadership responsibility with autonomy
Working Hours
Full-time role with flexible scheduling, including:
Weekday shifts (day/evening rotation)
Weekends
Social events, tournaments, and peak periods
WhatYou'llGain
Full ownership across two core departments (Sports & F&B;)
Direct impact on member experience and revenue generation
Exposure to premium private club operations
Leadership development in a high-energy environment
Opportunity to shape service culture and operational standards
Clear reporting line to both F&B; Director and Sports Director
#J-*****-Ljbffr

📌 Operations Manager – Court Experience, Sports & Food & Beverage (New South Wales)
🏢 Hollandse Club
📍 New South Wales