Reservations Supervisor — Lake House Daylesford
Full-time | Daylesford, VIC
Lake House, a proud member of Luxury Lodges of Australia, is seeking a Reservations Supervisor with the high-level attention to detail our guests expect.
Ours is a discerning, well-travelled clientele who demand — and deserve — exceptional customer service at every touchpoint, and this role is central to delivering it.
This is a rare opportunity that blends reservations, sales and guest service in a single role, offering an enviable training ground for anyone serious about the next step in their hotel or hospitality career — whether that's toward Rooms Division Manager or Hotel Manager.
About usLake House is a 33-room boutique hotel and spa set in six acres of waterfront gardens, home to a Two Chef Hat restaurant and a cellar recognised in the Wine List of the Year Hall of Fame.
Ten minutes away sits our sister property, Dairy Flat Lodge & Farm — six suites on a 40-acre regenerative farm.
Family-owned and run since ****, we've collected more than 100 hospitality and tourism awards — but what we're proudest of is that nearly a third of our guests keep coming back.
You'll supervise reservations across both properties, own the guest relationship from first enquiry to farewell, and learn the craft of luxury hospitality from a family-run business with four decades behind it.
What you'll doAlongside core front office and guest service duties, you'll:
Supervise all reservations across Lake House and Dairy Flat Lodge & Farm
Supervise rates and packages,



including configuration in Opera Cloud and across distribution channels
Supervise guest communication — seeking every opportunity to exceed expectations through recognition, elevated service and suggestive selling
Host property famils and tours as needed, with the goal of securing new reservations
Supervise and administer guest data and databases that power our sales and marketing
Oversee pre- and post-stay communication
Greet, check in and check out guests with warmth and easy efficiency when on the floor
Uphold the detail and service Lake House is known for
What you'll bringSolid experience in reservations, front office or hospitality, ideally with some supervisory exposure
Confident command of hotel booking systems — Opera Cloud experience highly regarded
A strong grasp of rates, packages and channel distribution
Warm, articulate communication and the ability to connect with anyone
Calm problem-solving, sharp attention to detail and a genuine flair for looking after guests who expect the very best
Qualified presentation and the ability to stay composed under pressure while leading a team
Why join usThis is a genuine step up — a chance to build your reputation and grow, with real room for advancement.
We welcomeWorking Holiday Visacandidates, with possiblesponsorshipdown the track.
And Daylesford is a lovely place to land: a spa town ninety minutes from Melbourne, surrounded by forest, farmland and one of the country's great food regions.
Passionate about hospitality and ready to lead?
We'd love to hear from you.Apply nowto join the team at our house on the lake.

📌 Reservations Supervisor (Victoria)
🏢 Lake House
📍 Victoria