Refuge Coordinator – Full Time
Whitsunday Region, QLD
Salary Packaging | Relocation Support | Purpose‐Driven Work
For more than 30 years, Whitsunday Counselling & Support Inc. (WCS) has been a trusted, compassionate presence supporting individuals and families impacted by domestic, family and sexual violence, as well as those seeking therapeutic counselling and community connection.
Our work is grounded in our organisational values of respect, cultural safety, integrity, empowerment, and trauma‐informed practice.
As the region's only dedicated DFV service, we are committed to reducing the impact and incidence of violence through evidence‐informed programs, early intervention, crisis responses, and collaborative community partnerships.
We walk alongside our clients with care, professionalism, and a deep belief in their strength.
We are now seeking a skilled and values‐drivenRefuge Coordinatorto lead our Refuge and Transitional Housing Program.
About the Role
In this pivotal leadership position, you will guide a dedicated team delivering crisis and transitional accommodation to women, children and families experiencing domestic, family and sexual violence.
You will ensure our refuge setting issafe, culturally responsive, trauma‐informed, inclusive and empowering, inline with WCS values and practice frameworks.
Key responsibilities include:
⭐ Program & Team Leadership
Lead the day‐to‐day operations of the refuge and transitional housing program
Provide supportive, strengths‐based supervision and ongoing professional development to staff
Oversee safety, compliance, critical incident processes and on‐call coordination
Model WCS values of respect,



dignity, collaboration and professionalism
⭐ Client & Accommodation Coordination
Oversee referrals, intake, risk assessments and unit allocations
Maintain SHIP/SHOR, QHIP and accommodation reporting
Support tenants with Centrelink, tenancy processes, arrears and rental reports
Ensure all client support isclient‐centred, culturally safe and trauma‐informed
⭐ Therapeutic & Case Management Oversight
Guide high‐quality case management, safety planning and needs assessment
Support collaborative case planning across housing, financial wellbeing, child safety, legal and health needs
Coordinate referrals to internal and external supports
Respond to high‐risk domestic and family violence situations with timely, evidence‐informed interventions
⭐ Safety, Risk & Compliance
Lead risk monitoring, safety audits and site safety procedures
Ensure adherence to DFV, child protection and WHS legislation
Maintain security, fire safety, maintenance registers and contractor compliance
Uphold organisational practice frameworks grounded in human rights and Child Safe principles
⭐ Program Development & Community Connection
Support the development of resources, tools and group programs
Engage in community education,



prevention initiatives and stakeholder partnerships
Contribute to continuous service improvement and innovation across WCS programs
What You Will Bring
We are seeking someone who embodies professional integrity, compassion, cultural respect and a commitment to client and staff safety.
Essential:
2 years in a Team Leader or Coordinator role preferrable
3+ years working in the DFV sector
Experience supervising and supporting staff
Strong understanding of trauma‐informed practice, DFV risk assessment and child safety
High‐level communication skills and the ability to foster respectful, collaborative relationships
Qualifications:
Degree in Social Work, Psychology, Social Sciences (desirable)
Blue Card (or eligibility to obtain)
Open Driver Licence
Eligibility for skilled membership (AASW, APS, ACA desirable)
Why Join WCS?
At WCS, you will be part of an organisation that prioritises safety, compassion, professional excellence, and community impact.
Purpose‐driven work grounded in strong organisational values
Salary packaging to increase take‐home pay
Relocation support may be available
Supportive leadership, reflective supervision and ongoing training
Be part of a passionate team creating safer futures for local families
Live and work in the spectacular Whitsundays
How to Apply
Please submit via Seek your:
✅ Cover Letter addressing the Selection Criteria
✅ Resume
✅ Professional referees
Applications close 31 July ****.
We reserve the right to appoint before the closing date.
For a copy of the Position Description, please contact ******.

📌 Refuge Coordinator (Townsville)
🏢 Whitsunday Counselling and Support
📍 Townsville