Operations Coordinator (Full time) – Malaga, WA
Pinnacle Travel Group is seeking an experienced and motivated Operations Coordinator to join our Operations team in Malaga.
Reporting to the Operations Manager, you'll play a key role in ensuring our daily transport operations run safely, efficiently and on schedule.
If you thrive in a fast-paced environment, enjoy solving problems and have a passion for coordinating people and logistics, we'd love to hear from you.
About Pinnacle Travel Group
Pinnacle Travel Group is a proudly Western Australian, family-owned business delivering exceptional transport and tourism experiences across land and sea.
Our group includes Pinnacle Coachlines, Rottnest Fast Ferries, Australian Pinnacle Tours, Explore Tours Perth, Quokka Coaches, Whale Watching Perth, Integrity Coachlines, Lancelin 4X4, Kimberley Quest & The Great Escape.
Our reputation is built on safety, reliability and delivering outstanding customer experiences across Western Australia.
About the Role
Based at our Malaga head office, you'll be responsible for coordinating daily transport operations, driver allocations and service delivery across our growing fleet.
Working closely with the Operations team, drivers, reservations, clients and stakeholders, you'll ensure services operate efficiently while maintaining compliance with fatigue management, transport legislation and company procedures.
This is a hands-on operational role where no two days are the same.
Key Responsibilities
Coordinate daily transport operations and support overall service delivery
Prepare driver schedules to maximise operational efficiency
Conduct daily driver briefings
Allocate drivers and vehicles in accordance with Fatigue Management requirements
Monitor vehicle movements using GPS and communication systems
Respond to operational issues and implement practical solutions
Liaise with clients to ensure service expectations are met




Work closely with the Reservations team regarding bookings and service requirements
Process driver timesheets
Maintain accurate operational and compliance records
Promote a strong safety culture across the operation
About You
You'll be organised, adaptable and able to remain calm under pressure while managing multiple priorities.
Ideally you'll bring:
Previous experience in transport, logistics or workforce scheduling
Excellent communication and customer service skills
Strong organisational and time management abilities
Sound problem solving and decision making skills
Confidence working independently and within a team
High attention to detail and administrative accuracy
A reliable, professional and positive attitude
Experience within the passenger transport or tourism industry will be highly regarded but is not essential.
Software Experience
Experience with, or the ability to quickly learn:
Microsoft Office Suite (Intermediate level)
Coach Manager
VMS
CustomLinc (or similar booking / scheduling software)
Why Join Pinnacle Travel Group?
When you join PTG, you'll become part of a supportive team within one of Western Australia's leading transport and tourism operators.
We offer:
Competitive salary
Ongoing training and professional development
Career progression opportunities across the PTG group
Employee Assistance Program (EAP) for you and your immediate family
Staff travel benefits, including complimentary travel to Rottnest Island for you and your family
A supportive, family-oriented workplace culture
The opportunity to work across a diverse range of tourism and transport operations
Availability
Due to the nature of our operations, this position requires availability to work a rotating roster, including weekends.
Applications close on 6th August ****,however, we may close sooner if we find the right candidate.
We encourage all candidates to learn more about the PTG group of companies at our website;

📌 Operations Coordinator (Western Australia)
🏢 Pinnacle Travel Group
📍 Western Australia