Trawool Estate | Trawool, Victoria
Trawool Estate is looking for a passionate, hands-on Guest Service Supervisor to join our team and help deliver an exceptional guest experience across the Estate.
Set amongst the natural beauty of the Goulburn Valley, Trawool Estate is a destination combining luxury accommodation, food, wine, events and genuine country hospitality.
This is an opportunity for someone ready to take the next step in their hospitality career — someone who loves being on the floor, enjoys building relationships with guests and is equally comfortable leading a shift, solving a problem or jumping in wherever the team needs them.
The role
Working closely with the Estate's management team, you'll help oversee the day-to-day guest experience across accommodation, food and beverage and events.
You'll be responsible for:
Leading and supporting the guest services team during shifts
Delivering warm, polished and genuine hospitality
Supporting reception, check-in and check-out operations
Supervising restaurant, bar and event service when required
Handling guest requests and resolving issues confidently
Coordinating between accommodation, housekeeping, kitchen and F&B; teams
Maintaining presentation and service standards throughout the Estate
Assisting with staff training, development and daily briefings
Opening and closing the property and completing relevant shift procedures
Identifying opportunities to improve the guest experience
Leading by example and being prepared to get your hands dirty
About you




We're less interested in a perfect CV and more interested in finding the right hospitality person.
You'll ideally have:
Previous experience in hotels, restaurants, resorts or quality hospitality venues
Experience supervising or leading a team
Robust communication and organisational skills
Confidence dealing directly with guests
A genuine interest in food, wine, travel and hospitality
A calm, solutions-focused approach when things don't go to plan
High presentation standards and attention to detail
Availability across a flexible hospitality roster, including weekends
Experience with hotel PMS and reservation systems is advantageous, but training can be provided.
Most importantly, you're someone who notices the details, takes ownership and genuinely enjoys making people feel welcome.
Why Trawool Estate?
This isn't a role where you'll spend your days sitting behind a desk.
You'll become an important part of a growing destination property, working across multiple areas of the Estate and gaining exposure to accommodation, restaurants, events and hotel operations.
For the right person, there is genuine opportunity to grow into a broader management role as the Estate continues to develop.
Full-time position - Trawool, Victoria
If you're an ambitious hospitality professional looking for your next step, we'd love to hear from you.
Apply through SEEK with your CV and a short introduction telling us a little about yourself and why Trawool Estate interests you.

📌 Guest Service Supervisor (Victoria)
🏢 The Trawool Estate
📍 Victoria