PERM/FULL-TIME/ADELAIDE
SALARY - NEGOTIABLE DEPENDING ON EXPERTISE
Creative Juice SA is seeking an exceptional and highly capable Program Delivery/Client Services Manager with strong project management and a strategic mindset to become an integral member of our client's exceptionally positive, collaborative and dedicated team.
The company:
Our client runs charitable home lotteries to deliver unrestricted funds for select charity partners.
Based in the Adelaide CBD office, you will have the opportunity to collaborate across projects nationally.
Formed in **** and has established itself as a global leader in lottery fundraising.
Its primary mission is to empower charity partners to deliver transformational results through innovations in strategy, technology, cross-market research, purchasing, media and operational processes, utilising proven methods and with an adventurous spirit.
They are dedicated in supporting their clients to make a tangible impact in the advancement of medical research, technology, equipment, and overall care and services to local communities through high-profile campaigns.
Australian clients include the Royal Melbourne Hospital and the Hospital Research Foundation Group.
The role:
The Program Delivery & Client Services Manager is responsible for leading the day-to-day delivery of Australian lottery programs, ensuring each program is executed effectively, clients are well supported and all components are aligned to agreed strategies, budgets and timelines.
The role acts as the central link between client expectations and internal delivery, coordinating across marketing, operations, finance and technology to ensure successful program execution.




Reporting to the Managing Director and working closely with the Director of Marketing, with responsibility for keeping the Executive team informed on all aspects of program delivery.
The role combines strong delivery leadership with developing client partnership capability with the expectation that the successful candidate will progress into a more strategic leadership position over time.
Some interstate travel will be required from time to time.
Core Responsibilities:
Strategic Program Management & Execution
Lead the coordination and delivery of all Australian programs
Ensure programs are executed in line with approved strategy, budgets and timelines
Coordinate cross-functional teams across marketing, operations, finance, and technology
Maintain oversight of timelines, milestones, and key dependencies
Identify and mitigate program delivery risks
Client Management
Act as the primary day-to-day client contact
Build solid, trusted relationships with client stakeholders
Communicate program plans, performance, and key updates clearly
Support reporting, presentations, and recommendations to clients
Escalate material issues and strategic decisions where required
Vendor & Budget Management
Manage relationships with external vendors and service providers, acting as the key point of integration into program delivery




Hold vendors and partners accountable for delivery against agreed scope, timelines, and quality standards
Project Management
Align activity across marketing, operations/housing, finance and technology
Ensure all functions operate to a consistent and integrated program plan
Support development of program plans, timelines and budgets
Performance Analysis
Monitor delivery against plan and proactively address gaps
Identify opportunities to improve delivery processes and systems
Contribute to consistency, best practice, and capability development across programs.
About you:
Education
Post-secondary degree or diploma in Marketing, Communications, Business, or related
Minimum 5 years of Program Delivery experience with demonstrated expertise in:
Project Management
Client Service
Core Competencies
Exceptional written and verbal communication abilities
Superior organizational skills with proven ability to manage complex, multi-project environments
Strong relationship-building capabilities
Proven ability to manage multiple stakeholders and competing priorities
Commercial awareness with the ability to effectively manage budgets and timelines
Detail-oriented approach with commitment to quality and accuracy
Exposure to property, complex program environments (preferred)
If you feel this is the perfect role for you, please click APPLY now.
If you are interested in learning more and having a confidential chat, please contact Sandy Aspinall, Creative Juice SA Recruitment on ******** ***.
All applications and enquiries will be kept strictly confidential.
Only shortlisted candidates will be contacted.

📌 Program Delivery/Client Services Manager (Adelaide)
🏢 Creative Juice
📍 Adelaide