Quest Robina is hiring!
We're not your standard hotel and we're not looking for a standard hire.
Our pet-friendly property in Robina does things a little differently.
Yes, we check guests in and out... but we also remember our guest's names (and their dog's names), anticipate on challenges before they become problems, and genuinely care about the experience people have before, during, and after their stay.
We're on the lookout for a full-time, Part time or Casual Guest Service Agent which is adaptable for the right candidate.
We are looking for someone who brings initiative, a team-first mindset, and the kind of attitude that makes both our guests' and team's day a little easier.
There's no long list of must-have experience here; if you've got the right mindset, we can teach the rest.
What you'll be doing:
Running the front desk like it's your own with support from your team members and leadership team
Creating smooth, friendly, and memorable guest experiences from check-in to check-out
Handling reservations, enquiries, and the occasional curveball with confidence
Work in several different systems seamlessly
Keeping things organised, accurate, and one step ahead
Working closely with other departments to keep everything ticking
What we're looking for:
A proactive team player who doesn't wait to be told what to do
Someone who takes ownership and likes a challenge
A calm, solutions-focused approach (because hospitality can be unpredictable)
Strong communication skills and attention to detail
The perfect balance between admin and guest service excellence
A genuine interest in people and ideally, a soft spot for pets
The non-negotiables:
Availability to work a rotating roster across weekdays, weekends, and public holidays between 7am to 11pm
Full working rights in Australia
Willingness to learn, adapt, and be part of a close-knit team
A couple of things to note:
We like to understand how people think and work, so as part of your application, please include:
A cover letter
Your Myer-Briggs personality type
A short explanation of how your unique personality (type) contributes to your success in a role like this
Applications are only considered is submitted via SEEK.
about the role or the property?
Feel free to reach out ******