About Us
Mornington Peninsula Shire is Victoria's destination municipality, characterised by unique townships, highly productive agriculture, world renowned landscapes, tourist regions, and areas of national and international conservation significance within a vital Green Wedge.
The Shire is responsible for a broad range of infrastructure and community services that support the wellbeing and prosperity of our diverse community.
With approximately 1,000 employees, it is a busy and vibrant workplace.
What's on Offer
Work Life Balance –We offer a hybrid working model, flexible working arrangements and generous leave provisions.
Culture –Positive, fun and inclusive work environment that is underpinned by our core values which are integral to everything we do.
These are Integrity, Openness, Courage, Respect, and Excellence.
Opportunities below:
Multiple Casual rolesbased across all Shire offices.Band 4 - $***** per hourplus 25% casual loading(excl. super).
Temporary Part-Time roleup to 30 June ****, working 26.6 hours per week based across all Shire offices.
Band 4 - $52,****** per annum(excl. super).
Career –Opportunity to grow and develop with excellent learning and development opportunities.
Leadership–Contribute to the strategic outcomes delivered by Mornington Peninsula Shire with an organisation who focuses on our people and the community.
Job Satisfaction –Have a meaningful impact on the community by contributing to achieve positive outcomes across the Mornington Peninsula Shire.
About the Role
Reporting to the Coordinators of Customer Support the core responsibilities include:
Undertake customer service duties in a professional manner, ensuring a high quality, first point of contact resolution service, adhering to key performance indicators.
Receive and process customer requests for service into the Council's customer request system.




Ensure that customer requests are resolved in an efficient and effective manner, referred to the relevant person, or escalated if required.
Maintain confidentiality on appropriate matters and adhering to Council's policies in respect to providing and receiving information.
Ensure that correct information is provided to customers, contractors and Council Officers.
Monitor existing systems, databases and procedures to provide correct and up to date information on customer requests, enquiries and responses.
About You
Extensive experience in a fast-paced customer service environment.
Demonstrated commitment to delivery of high-quality customer service.
Experience in continuous improvement in an organisation with a commitment to customer experience.
Experience in local government or other complex organisations is desirable.
How to Apply
If this role sounds like you, click'Apply'.
The Mornington Peninsula Shire is committed to creating a diverse and safe environment.
We are proud to be an equal opportunity and Child Secure employer.
We encourage applications from First Nations people, culturally and linguistically diverse people, people with disabilities, neurodiverse people, and people of all genders, sexualities and age groups.
Mornington Peninsula Shire undertakes a variety of employment screening checks.
This includes employment references, Working with Children Checks and Nationally Coordinated Criminal History Check (NCCHC).
Applicants must have valid Australian work rights.
For further information about the role, you can download thePosition Descriptionby clicking'Apply'.
For a confidential discussion about this opportunity, please contact:Amy Stewart, Coordinator - Customer Support on ************.
*Please indicate if you are interested in the casual or temporary part-time role in your application.
Applications Close: 6pm Sunday 2 August ****.

📌 Customer Service & Support Officer (Melbourne)
🏢 Mornington Peninsula Shire
📍 Melbourne