Company:Solar Dimension
Location:Townsville, QLD
Position:Full-time, permanent
Hours:Monday to Friday, 8:30am – 5:00pm (office-based in Townsville)
Salary:Competitive remuneration package, negotiated based on your experience, skills and the value you bring to our team.
Whether you're an experienced Service Coordinator or an exceptional Administrator looking to build a long-term career with us, we'd love to hear from you.
If you're the right fit, we'll provide the training, support and opportunities to help you succeed.
We're looking for someone who genuinely cares.
Do you love keeping things organised, providing exceptional customer service and seeing every task through from start to finish?
We're looking for a motivated, organised and detail-focusedCustomer Support & Service Coordinatorto join our growing team at Solar Dimension.
This full-time position is perfect for someone who enjoys customer service, thrives on organisation and takes pride in keeping things running smoothly.
You'll play a key role in coordinating service and warranty requests, maintaining accurate records and ensuring every customer receives an exceptional experience.
About the Role
We're looking for someone who takes ownership, keeps customers informed, maintains exceptional records and makes sure nothing falls through the cracks.
As part of our Post-Installation Support Team, you'll become the central point of contact for our customers, coordinating service requests, managing warranty enquiries and supporting our technical team behind the scenes.
This role is primarily focused on customer support, administration and service coordination.
As your knowledge grows, you'll have the opportunity to prepare quotations, identify customer needs and recommend additional products and services that genuinely add value, all with the support of our experienced Technical Specialist.
Your day-to-day responsibilities will include:




Delivering exceptional customer service via phone, email and in person.
Managing service and warranty requests from initial enquiry through to completion.
Coordinating service bookings with customers, technicians, suppliers and manufacturers.
Maintaining accurate records, job notes, documentation and customer communications within our job management system.
Monitoring outstanding jobs to ensure timely follow-up and resolution.
Assisting with warranty claims and manufacturer communications.
Preparing job information and documentation to support our technical team.
Reviewing reports, photos and documentation received from customers, manufacturers and technicians to ensure all required information has been obtained.
Learning to use solar and battery monitoring platforms to assist with customer enquiries.
As your knowledge develops, working alongside our Technical Specialist to prepare quotations for non-warranty repairs, replacements and upgrade opportunities.
About You
We're looking for someone who:
Has exceptional attention to detail.
Is highly organised and enjoys keeping systems, records and tasks up to date.
Follows tasks through to completion and doesn't let things fall through the cracks.
Delivers outstanding customer service with empathy, professionalism and confidence.
Communicates clearly and professionally, both verbally and in writing.
Takes ownership of their work and is proactive in finding solutions.
Investigates thoroughly, asks questions when needed and enjoys solving problems.




Can prioritise competing tasks while maintaining a high level of accuracy.
Sets clear expectations with customers and follows through on commitments.
Enjoys working collaboratively within a supportive team environment.
Experience with SIMPRO and/or within the solar, electrical or trade industries is highly regarded, but not essential.
If you have strong administration and customer service experience, along with the right attitude and willingness to learn, we will provide comprehensive training.
No prior solar experience?
That's okay.
If you've worked in administration, scheduling, customer service, insurance, real estate, trades, property management, medical administration or another fast-paced office workplace, we'd encourage you to apply.
Success in this role isn't about knowing everything on day one.
It's about being organised, communicating well, maintaining accurate records and ensuring every customer receives an exceptional experience.
You'll work alongside an experienced Technical Specialist who will mentor you as you build your knowledge of solar systems, warranties and customer solutions.
Why Join Solar Dimension?
Locally owned and operated in Townsville.
A genuinely supportive, down-to-earth team that enjoys working together and helping each other succeed.
Comprehensive training across monitoring platforms, solar systems and customer support processes.
Secure, full-time role with a well-established and growing Townsville business.
Genuine opportunity to develop into a specialist customer solutions role as your knowledge and confidence grow.
Be part of a company that genuinely values customer service, quality workmanship and doing the right thing.
All applications must be submitted via SEEK.
For any questions about the role, please ****** call**************and ask to speak with Nikki or Jemma.

📌 Customer Support & Service Coordinator (Townsville)
🏢 Solar Dimension
📍 Townsville