The Merribee is looking for a fun and full of energy Guest Service Manager.
This exciting role will be handle all aspects of the guest relations and ensure that all guests have an exceptional experience.
This role is a full time role, and reporting directly to the General Manager.
What you'll be doing
Lead and manage the guest services to ensure high levels of customer satisfaction
Oversee and manage weddings, ensuring they are delivered at a high standard, and couples leave with an amazing experience and review.
Handle effective communications with couple along their journey, across check-in, wedding day, check out and follow up.
Resolve any guest issues or complaints in a timely and effective way
Monitor and maintain the cleanliness and presentation of all guest-facing areas
Review and follow policy for all couple documents including invoicing, payments and collections.
Effectively manage general accommodation guests, delivering an amazing experience.
Implement and oversee systems and procedures to streamline guest services operations
Analyse guest feedback and data to identify areas for improvement
Assist with staff rostering, training and development
What we're looking for




Extensive experience (3+ years) in a similar guest services or events management role, ideally within the wedding industry
Strong leadership and people management skills, with the ability to inspire and motivate a team
Excellent communication and interpersonal skills, with a customer-centric approach
Proficient in using technology and booking systems
Keen attention to detail and problem-solving abilities
Work scheduleinvolves essential weekend shifts, with the flexibility to structure your full-time hours over 4 days.
What we offer
At The Merribee, we are dedicated to creating a positive and supportive work environment for our employees.
In addition to a competitive salary, you will enjoy:
· Opportunities for career development and advancement
· Discounted accommodation and dining at our venues
· Comprehensive training and career development programs
· A friendly, close-knit team and vibrant company culture
Apply nowto join our talented team and be a part of delivering an exceptional guest experience at The Merribee– ******

📌 Guest Services Manager (Wollongong)
🏢 The Merribee
📍 Wollongong