Guest Service Manager - Surfers Paradise
$80,000 per year + super + leave loading
Meriton Suites currently has an chance available for a Guest Service Manager to join our Surfers Paradise hotel.
As the Guest Service Manager, you will report to the Hotel Manager and be responsible for leading our front office operations whilst working cohesively with our housekeeping and maintenance departments.
Your key responsibilities
Support and lead the front office operations and team.
Facilitate a positive workplace culture through effective leadership, collaboration and team development.
Close the loop on guest feedback with critical thinking and strong guest connections.
Ensure daily front desk tasks and expectations are communicated, actioned and completed.
Drive positive guest experiences, both individually and across your team.
Manage the roster and payroll financials.
Work with our Hotel Manager to maintain the building's presentation and upkeep.
Ensure Meriton Suites standards, policies and procedures are adhered to.
Be able to manage the hotel in absence of the Hotel Manager.
To be successful in this role you will
Be ideally currently employed as a Manager on Duty / Duty Manager / Assistant Manager and looking to take the next step.
Have experience in a 4/5-star hotel environment.
Have a genuine passion for guest service and exceeding guest expectations.




Understand the importance of building a culture around respect and inclusion.
Possess excellent time management skills with the ability to work under pressure.
Be comfortable communicating with various internal and external stakeholders.
Conduct and present yourself in a respectful and professional manner at all times.
Why Meriton Suites?
Australia's largest owner-operator of apartment-style hotel suites, with 23 locations and 6,210 suites nationally
Base + Super + 17.5% Annual leave loading
Future opportunities and career development with locations across Sydney, Brisbane, Gold Coast, Canberra and Melbourne
'Merit Academy' our online training platform to further develop your skills and knowledge
Paid Parental leave
Access to Employee Assistance Program (EAP) to provide professional and personal advice
Friends and Family discounts
Team activities and social events
Induction program for all new starters
Hotel & Accommodation Services 1,*****,000 employees
Meriton Suites is Australia's largest single owner-operator of hotel rooms with 23 locations across Sydney, Brisbane, Gold Coast, Melbourne and Canberra, offering a total of 6,210 suites.
Our spaciously designed suites offer the freedom and flexibility of apartment-style hotel accommodation, where large living areas, fully equipped kitchens, and modern amenities provide all the comforts of home.
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📌 Guest Service Manager - Surfers Paradise (Queensland)
🏢 @
📍 Queensland