The Role
We're looking for two proactive and friendly Customer Care Consultants to join our supportive team at our Mackay Trade Store!
This is a front-of-house, customer-facing role where you'll be the first point of contact in-store.
We're seeking someone with solid retail/customer service experience who is comfortable engaging with customers face-to-face and working closely within a team to keep the store running efficiently.
If you enjoy building relationships, working around other life commitments and wish to further your career within a great company; apply with us today!
We have both a fulll time and casual opportunity available.
What You'll Be Doing
Provide face-to-face customer service as the primary focus of the role
Assist customers with product selection and provide practical advice on industrial products
Maintain a clean, well-stocked, and organised shopfloor
Support stock replenishment, stocktakes, and merchandising activities
Safely handle and move stock (including items up to required weight limits)
Identify and escalate customer or operational issues when needed
Work collaboratively to maintain a safe, efficient, and supportive team environment
Our Ideal Candidate will have
Previous experience in retail, trade, or customer-facing roles (or a willingness to start in the retail industry)
Strong face-to-face communication skills and customer service manner




Proactive and reliable personality traits with an emphasis on wanting to make your workplace better
Physically capable of handling stock safely (according to WA workplace guidelines)
Values and integrity in line with Blackwoods
What's In It For You
Permanent role with market-competitive salary, incentives & Wesfarmers share plans
Exclusive discounts across Kmart, Bunnings, Target, Officeworks + 400+ partners
Free OnePass subscription
Ongoing training and career development opportunities
Guaranteed hours, annual leave and sick leave
Team events, recognition programs, and rewards
Employee Assistance Program (wellbeing, financial, legal and more)
Refer-a-Friend bonus (up to $2,000)
Option to purchase additional annual leave
Generous paid parental leave
Next Steps
If you have the experience and confidence to thrive in a customer-facing retail environment, we'd love to hear from you.
Apply now — we're reviewing applications as they come in.
As part of our recruitment process, you may be required to complete background checks, including a police check, medical assessment, and/or drug & alcohol testing.
Blackwoods is proud to be an inclusive employer and encourages applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, the LGBTI+ community, and people with disabilities.

📌 Customer Care Consultant - Mackay Qld (Queensland)
🏢 Wesfarmers Industrial & Safety
📍 Queensland