Independent Living Specialists (ILS)is one of the largest healthcare equipment providers in Australia.
With 60 showrooms, 10 warehouses and 700+ staff across four states and more to come, we are a company on the move.
Our growth recognises our industry leadership in solutions, innovation and quality customer service across our showrooms, home care, hospital and pressure care, and configured mobility.
A unique opportunity exists for a drivenCasual Retail Assistantat ourBallinastore.
Your positive and persistent approach to customer service and community engagement will see your success in this location.
We are looking for a motivated, self-starter with the will to succeed, who is not afraid to pro-actively build relationships and drive sales.
Your "New" Day to Day:
Opening and closing the showroom and balancing transactions
Actively seeking current clients, contracts and marketing opportunities
Attending to incoming customers, assisting them with their questions and being able to convey the range of services that are available from ILS
Answer customer calls and emails to resolve issues in a timely and effective manner
Providing information to customers about our products from physiotherapy items to mobility scooters, recliner lift chairs through to our range of home care beds, home oxygen therapy and more...
Processing orders and hire contracts
Facilitate the quoting and invoicing,



rental and sale of products.
Identify and facilitate referrals to other internal departments
Driving process efficiency and striving for continual improvement
Being the face of ILS in the local community and driving relationships with customers and other local businesses
About You:
You will be keen togo above and beyondto interact with your community and increase store exposure
You will have acustomer-centricmindset, because at ILS we are all about the customer!
You will bewell presented,professionalandcourteous
You will havefantastic interpersonal skillsandlove connecting with peoplefrom all walks of life
Have agenuine desire to help otherswith your knowledge and abilities.
You will have second to noneadministration skills,including the ability toprioritiseyour time
You may have SAP experience, which is preferable to have.
You will be aself-motivated,creative thinker,able to problem solve and seek out new opportunities
NDIS Worker Screening Check (or willingness to obtain)
Proof of Working Rights in Australia
What's In It For You:
Competitive hourly rate
Professional and supportive team environment
Ongoing extensive training and coaching
ILS is a NDIS Provider and therefore all ILS Employees are required to provide Right to Work in Australia.
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📌 Casual Retail Assistant (New South Wales)
🏢 Independent Living Specialists
📍 New South Wales