Join Our Team as a Customer Experience Specialist
Do you enjoy building strong client relationships and helping businesses get real results from digital marketing?
At Localsearch, our Customer Experience Specialists work closely with clients to help them maximise the value of their digital marketing solutions.
You'll combine problem-solving, communication, and strategic thinking to deliver exceptional service and long-term client success.
If you're proactive, solutions-focussed, and genuinely enjoy helping people succeed, this is an opportunity to grow your career with one of Australia's leading digital marketing companies.
About Us
Localsearch has been helping Australian businesses grow since ****.
Today, we support more than 300,000 businesses with digital marketing solutions across Australia.
Based in our Robina HQ - just across from Robina Town Centre - you'll join a collaborative, high-performing team with access to ongoing training and the latest technology.
Many of our team members grow their skills and build their careers with us.
What You'll Do
Build strong relationships with clients through proactive communication and ongoing support
Partner with clients to optimise their digital marketing products and maximise campaign performance
Collaborate with internal teams to deliver positive customer outcomes
Investigate and resolve client questions and technical issues using available systems and resources
Provide transparent, timely, and solution-focused support




Handle objections and challenging conversations with professionalism and confidence
Identify opportunities to improve the customer experience and strengthen client retention
What You'll Bring
This role suits someone who enjoys taking ownership, building trust with clients, and delivering consistently high-quality customer experiences.
Required
Strong communication and relationship-building skills
A customer-first mindset with the ability to navigate objections confidently
High attention to detail and strong organisational skills
Initiative, adaptability, and a solutions-focused approach
The ability to work collaboratively in a fast-paced environment
Nice to Have
Exposure to SEO, SEM, social media, or digital marketing products
Why Join Localsearch?
Convenient Robina HQ with on-site café and free parking
Supportive and collaborative team culture
Ongoing training, mentoring, and career development opportunities
Opportunities to grow your digital marketing knowledge and client success expertise
Access to the latest digital marketing tools and technology
Flexible and supportive approach to work-life balance
Comprehensive wellbeing program supporting physical, mental, and financial wellbeing
Paid birthday off, paid parental leave, free parking, gym discounts, and retail perks
Recognition programs that celebrate initiative, contribution, and success
Regular team events and company-wide celebrations

📌 Customer Experience Specialist (Gold Coast)
🏢 Localsearch
📍 Gold Coast