AI Job Summary
Experience supporting people with complex or high-intensity support needs in the disability sector.
Experience implementing behaviour support plans and strategies, including de-escalation and crisis response.
Demonstrated leadership through coaching, mentoring, or supporting colleagues to deliver person-centred care.
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Role Type
On-site • Permanent • Full-time • Leader
Pay Rate
$***** AUD – $***** AUD (Hour)
Description
About the Role
We're looking for an experienced and compassionateFrontline Support Specialistto join our Accommodation Services team.
This is a hands-on leadership role where you'll deliver high-quality, person-centred support to people with complex and high-intensity needs while coaching, mentoring and leading frontline teams to deliver outstanding outcomes.
You'll support participants to achieve their individual goals, promote independence, build strong relationships with families and stakeholders, and champion best practice across our services.
What we offer:
SCHADS Award Level 3pay rates from$***** – $***** per hour
Salary packagingandmeal & entertainment card(eligibility applies)
Option to purchase additional annual leave(eligibility applies)
Fitness Passport accessfor you and your family
Ongoing training, upskilling, and professional developmentopportunities
Annual flu vaccination
Key Responsibilities
Deliver person-centred support tailored to each participant's goals and needs.
Implement support plans, behaviour support strategies and complex care requirements.
Coach, mentor and support team members, leading by example.
Promote quality, consistency and best practice across service delivery.
Build positive relationships with participants, families and multidisciplinary stakeholders.
Support medication administration,



health needs and appointments.
Respond confidently to behaviours of concern and crisis situations.
Maintain accurate, timely and NDIS-compliant documentation.
Skills and Experience
Essential
Experience supporting people with complex or high-intensity support needs.
Robust understanding of person-centred practice, active support and positive behaviour support.
Experience implementing behaviour support plans.
Demonstrated leadership through coaching, mentoring or supporting colleagues.
Excellent communication and stakeholder engagement skills.
Ability to work independently, make sound decisions and lead by example.
Commitment to continuous learning and professional development.
Desirable
Experience contributing to complex care planning or multidisciplinary reviews.
Knowledge of the NDIS Practice Standards and High Intensity Support Skills Descriptors.
Previous experience in a senior support or informal leadership role.
About Us:
For over 65 years, Challenge Community Services has been empowering individuals and strengthening communities.
We provide disability accommodation, foster care, allied health, and supported employment services – all with a focus on inclusion and respect.
Confidential enquiries can be made by contacting Sarah Hedger
via email ******
Closing Date – 24th July ****
Company Overview
At Challenge Community Services, we're committed to creating opportunities, strengthening communities and supporting people to live their best lives across regional New South Wales and South East Queensland.
Through disability services, foster care, allied health and social enterprise, we help individuals and families achieve meaningful outcomes.
Our culture is built on genuine care, mutual respect and a shared belief that working together creates lasting impact.
Position Description
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📌 Frontline Support Specialist - Dubbo Accommodation Services - Full Time (New South Wales)
🏢 Challenge Community Services
📍 New South Wales