Senior Housing Contact Advisor (Ref: POS******) Hours and Pay
Salary £29,540 - £31,022 per annum Salary Band £20,001 to £30,000 Post Type Permanent Hours Per Week Full time
Job and Application details
Categories Admin/Secretarial/Customer Services
Directorate N/A Published Date 21/07/2026 Closing Date 29/07/2026
RESTRICTED TO INTERNAL CANDIDATES ONLY**
Darlington Borough Council are looking to recruit a Senior Housing Contact advisor to support the day to day operations of the Housing Contact team providing high quality advice and assistance to customers.
The successful candidate will have the ability to supervise and lead staff, including giving motivation, advice and guidance.
You must have effective interpersonal and communication skills to be able to deal with a wide range of audiences including at times, angry and agressive customers.
A solid commitment to customer care is essential.
For detailed information on this role, please refer to the Role Profile and Person Specification.
We are a small friendly team, if you would like a chat about coming to join us please contact Kay Heseltine on ************.
Benefits
The rewards for working at Darlington Borough Council go beyond the salary you will receive; we have numerous additional benefits such as:
32 days Annual Leave, plus Bank Holidays, with option to purchase additional Annual Leave (pro-rata for part time working)Access to the Local Government Pension Scheme with option to make Additional Voluntary ContributionsFlexi-time schemeFlexible workingGenerous Maternity, Paternity and Adoption Leave schemesStaff equality forumsGreen Car Leasing SchemeAccess to a wide range of training,



learning and developmentPhysiotherapy serviceConfidential counselling serviceGreat wellbeing offerCycle to Work SchemeDolphin Centre Fit for Life DiscountsLocal and National retailer discountsVivup employee benefit app and Lifestyle SavingsArriva Employee Travel Club
For the full range of benefits we offer, please see our Why work for us internet page, which also includes our Total Reward Booklet and Employee Benefit Video.
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Find out further information about us and what it's like to work for our great team by visiting the Jobs and Careers home page.
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General Information For Applicants
If you have any further questions regarding applying for this role or the questions and required fields within the application form, please contact the HR Support team on ************ or ******.
If you are experiencing problems with the NE Jobs website, such as logging in, saving pages, on account queries please fill out the form within the link below.

All applicant email correspondence will come from ****** and may be directed to your Junk folder depending on the settings of your email account.
Please check both your email and Junk folder as all applicants will be notified whether they have been shortlisted.
You must ensure that anything submitted in your application is factually accurate.
Plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own.
Whilst we accept candidates may use AI tools within job applications; submissions must be truthful and relevant to your own experience.
We are an equal opportunities' employer.
We welcome applicants from all sections of the community.
We aim to interview any applicant who declares a disability and meets the minimum criteria for the job.
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