Help Australia's best venues succeed.
TheAustralian Good Food Guideis the home of theChef Hat Awardsand Australia's only nationwide restaurant guide.
We work with thousands of hospitality venues across the country — helping them attract more diners and grow their business.
We're looking for aCustomer Successprofessionalto join our CS team and help manage relationships with our restaurant partners to make sure they get real results from working with AGFG.
This is a proactive role focused on retention, engagement, and growth — not passive support.
The Chance
You'll take ownership and work directly with operators to help them maximise visibility, bookings, and value from AGFG.
Your success will directly influence client renewals, satisfaction, and long-term partnerships.
If you enjoy working with business owners and making a measurable difference to their success, this role is for you.
What You'll Be Doing
Managing relationships with a portfolio of restaurant clients
Supporting onboarding and ensuring strong early engagement
Helping venues improve performance on AGFG
Running proactive check-ins with customers
Strengthening retention and renewal outcomes
Identifying opportunities for account growth




Solving problems quickly and professionally
Working closely with Sales, Editorial, and Product teams
Keeping CRM activity accurate and up to date
About You
You're organised, confident with people, and commercially aware.
You likely bring experience in:
Customer Success
Account Management
Client Service
Hospitality operations
You'll stand out if you:
build rapport quickly with business owners
communicate clearly and confidently by phone
take ownership of outcomes
stay organised across multiple accounts
enjoy solving problems
look for opportunities, not just issues
Hospitality experience is highly valued
The Type of Person Who Thrives Here
Someone who:
follows through
communicates clearly
builds trust quickly
enjoys responsibility
and likes helping customers win
If you've ever been described asThick-skinned, Unflappable,Resilientand/orCalm under pressure, and you get joy out of seeing others win, we'd love to hear from you.
This is a fulltime, office based role, working from our Burleigh Waters office.
An attactive salary including weekly and monthly bonuses will be negotiated with the successful candidate.

📌 Customer Success Agent (Gold Coast)
🏢 The Australian Good Food Guide
📍 Gold Coast