Receptionist – Cheltenham Manor (Part-Time)
This is a fabulous opportunity to join the team at Medical & Aged Care Group, where we are leading the industry in raising the quality of living for elderly residents in care.
We are currently looking for a reliable, people-focused Receptionist to join our friendly team at Cheltenham Manor on a permanent part-time basis, working Monday to Thursday.
If this sounds like you, Cheltenham Manor is looking for someone who takes pride in being the first point of contact for residents, families, visitors, and staff, brings a natural warmth to everything they do, and wants a consistent part time schedule with real purpose.
MACG employees benefit from:
Competitive Pay!
Confidential EAP support
Onsite parking
Transparent consistent shifts so you can have your work life balance
Education, training, and career opportunities
Joining an organisation with a strong focus on family values and social/community projects
Collaborative, friendly multicultural work teams
Reward & Recognition program
We support your wellbeing so you can better support our residents' wellbeing journey.
We are devoted to creating a warm and friendly environment; staff and residents alike share a strong sense of family.
What does your new role look like?
Greet and sign in residents, families, and visitors, ensuring a welcoming experience from the moment they arrive
Answer and direct incoming calls promptly and professionally
Support resident admissions, discharges, and orientations
Coordinate bookings including hairdressing and the Private Dining Room
Handle incoming mail, deliveries, and general correspondence
Provide administrative support — data entry, invoicing, archiving, preparing tour packs, and assisting the Home Manager as required
Liaise with Kitchen, Laundry, and Care teams on day to day administrative requests
Carry out small tasks that make a real difference to residents,



such as weekly flower distribution
To be considered for this role, here's what we're looking for:
You will align to our Family Values and be honest and caring.
You will bring a warm, professional manner with people from all walks of life.
Experience and Qualifications:
1–2 years' experience in reception or administration
Strong attention to detail and the ability to manage competing priorities
Clear communication skills, both written and verbal
The ability to work independently, particularly across weekend shifts
Experience in aged care is welcome but not essential
Current police check(required)
Working rights(required)
At MACG we are proud of our culture; we are an embracing and supportive team, we welcome resident preferences and choice, we connect to engage our community of residents, families, and care staff.
Our Values
Unified by our commitment to providing superior care, our values see our diverse team collaborate to deliver on our promise to our residents:
Compassion:generous spirit, welcoming hospitality, connect.
Integrity:honest, trustworthy and ethical in all that we do.
Dignity:true worth of every individual.
Diversity:value uniqueness of each person.
Accountable:we are accountable for all actions and outcomes to residents, their carers, families, and those who fund, govern and support us.
Family:it is in how we think, behave and talk.
It is reflected in the environments and experiences we create.
Respect:we promote care, compassion and consideration with residents, their carers, families and each other.
If you are a warm, organised professional who takes pride in delivering a great first impression, we'd love to hear from you.
Please note: This role will remain open for applications throughout the recruitment process.
Due to the high volume of applications we typically receive, we will only be able to contact candidates who progress to the next stage.
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📌 Receptionist - Cheltenham Manor (Victoria)
🏢 Medical And Aged Care Group
📍 Victoria