About Gateways:
At Gateways Support Services we walk alongside children, young people and adults with disability and their families to help build independence, confidence and connection.
Our services span early childhood intervention, respite, skill development, independent living, specialist care, and more, always shaped around the needs of each individual.
We are a diverse team of mountain bike riders, comedians, skiers, surfers, gamers, movie buffs, musicians, cat people, dog people and more.
What unites us is a shared passion for supporting people with disability and making every day a better day.
Guided by our values of Commitment, Opportunity, Respect, Excellence and Empathy, everything we do is about creating safe, high-quality supports that help people thrive and enjoy a better quality of life.
About the role
This role sits at the centre of our People & Culture function, providing high-quality administrative, compliance and reporting support across the employee lifecycle.
You'll play a key role in keeping our systems accurate, our workforce compliant, and our people supported.
This is a role for someone who enjoys structured, detail-driven work, but can also step in, figure things out and respond to ad hoc needs as they arise.
You won't just follow processes - you'll understand them, improve them, and ensure they work in practice.
What you'll be doing
Maintain HR systems (HRIS & LMS), ensuring accurate and up-to-date employee records
Coordinate training, compliance requirements and workforce checks
Monitor and follow up on mandatory requirements (e.g. WWCC, NDIS screening, qualifications)
Provide responsive, helpful support to employees - our people are your customers




Prepare and maintain reports across training, compliance and workforce data
Coordinate training activities, including bookings, participant communications, resource preparation, room set-up and processing invoices.
Extract and compile information from systems to produce accurate, fit-for-purpose reports.
Support audits, process improvements and broader People & Culture priorities
What you'll bring
Strong attention to detail and a genuine pride in accuracy
Confidence working in structured, repetitive tasks while maintaining consistency and quality
Ability to adapt, take initiative and work through ad hoc requests with a problem-solving mindset
Solid Excel skills and confidence working with data (pulling, interpreting and presenting insights)
Experience using systems and managing data (HR systems experience desirable)
A strong customer service mindset - responsive, approachable and solutions-focused
Clear communication skills and ability to work collaboratively across teams
Experience in administration (HR experience desirable but not essential)
Why Gateways?
At Gateways you will find more than a job - you will find purpose.
Every role contributes to safe, high-quality supports and positive outcomes for people with disability and their families.




You will be part of a team that celebrates individuality, fosters belonging and creates opportunities to learn and grow.
We also offer:
Flexible work options to support work-life balance
Salary packaging up to $15,900 per year
Convenient onsite parking
Employee Assistance Program
Free flu vaccinations
Career development and progression opportunities in a growing organisation
Access to staff discounts across health, fitness, and lifestyle services
If successful in this role, you will need to obtain the following compliance documents:
NDIS Workers Screening Check Clearance
NDIS Workers Orientation Module (certificate of completion)
Working with Children Check (Victorian, Employee)
For further information and/or to request a position description, please ****** include an updated resume when submitting your application.Applications for this role close 8am, 27th July ****.
At Gateways, we know that diversity makes us stronger and belonging makes us better.
We want every team member to feel secure, respected and valued for who they are.
We welcome applications from people of all backgrounds and lived experiences, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse communities, LGBTQIA+ people, and people with disability.
If you need any adjustments to the recruitment process so you can show us your best self, please let us know.
We want this experience to be fair, inclusive and accessible for everyone.
Child safety is embedded in our culture.
Gateways are proud to be a child safe organisation with zero tolerance for child abuse.

📌 People & Culture Administrator (Warrnambool)
🏢 Gateways
📍 Warrnambool