ABOUT US
Head On Health, Psychology Clinic, Robina, specialises in providing support and ongoing assistance to families and individuals in all areas of psychology.
We are dedicated to providing the best quality psychology and support work services on the Gold Coast.
ABOUT THE ROLE
We are seeking a Part Time Receptionist (approx. 35 hrs per week) to join our dedicated team at Head On Health Psychology, a leading psychology clinic committed to providing exceptional care to our clients.
This role requires someone with skilled personal presentation, excellent communication skills, a warm demeanour, and a passion for helping others.
If you are looking to work in a collaborative and supportive team environment in an engaging and fulfilling industry then this role is for you.
RESPONSIBILITIES
Greet patients and visitors in a friendly, courteous and professional manner.
Manage appointments, schedules, and maintain accurate patient records in a confidential manner.
Answer phone calls, emails, and inquiries professionally, promptly and efficiently.
Coordinate administrative tasks such as filing, data entry, and multiple billing processes.
Maintaining a clean and welcoming clinic with basic cleaning tasks.
Collaborate with the clinical team to ensure smooth patient flow and excellent service delivery.
Provide information to clients regarding clinic services, policies, and procedures.
Reconciliation of payments and provision of Medicare rebates and receipts for NDIS processing.




REQUIREMENTS
Previous experience in a receptionist or customer service role.
Strong interpersonal skills and a customer-focused approach.
Exceptional organisational abilities with great attention to detail.
Excellent written and verbal communication skills.
Excellent phone manner.
Proficiency in basic computer software (e.g., MS Office, Excel, practice management software).
Knowledge of medical terminology or experience in a healthcare setting is an asset.
Good organisational skills to manage the caseload of 3 therapy rooms and up to 8 therapists.
WHAT WE EXPECT OF OUR CREW
Treat everyone fairly, respectfully, and with compassion and empathy.
Communicate professionally with clients and staff.
Be adaptable, a problem solver and able to think on your feet.
Respectful and confidential handling of client information is essential.
Abide by Head On Health policies and procedures and organisational values.
If you're an enthusiastic individual with a passion for customer service and a desire to be part of a compassionate healthcare team, we encourage you to apply!
Please email your resume and a cover letter ****** to Dr. Michalle Hutcheson.
Let us know why you would like to work with us and what your availability is if you would like to be considered for this role.
Applications close on 17 August ****.
We will contact you shortly to let you know of the outcome of your application.

📌 Receptionist Position - Part-Time (25 Hours Plus) (Gold Coast)
🏢 Head On Health
📍 Gold Coast