About Us Dovida is a national provider of high-quality, person-centred home care.
We provide a range of services including everyday companionship, domestic assistance, personal care, meal preparation, medication reminders, and transport to appointments, shopping, and social outings.
At Dovida, our mission is to support, empower, and uplift individuals by keeping them at the heart of everything we do and of every decision about their care.
About this opportunity
We're looking for an organised, customer-focused Care Administration Officer to join our team.
This is a pivotal role supporting our Care Managers and existing clients, ensuring every interaction, document, referral and service arrangement is managed accurately and efficiently.
You'll be the first point of contact for many clients and families, helping coordinate services, maintain client records, manage referrals, and provide essential administrative support that enables high-quality, relationship-centred care.
Why Join Dovida?
Build a meaningful career supporting older Australians and their families to live well at homeEnjoy your birthday your way with a paid day off each yearPaid wellness, volunteering and study leave to support your wellbeing and growthSave on your next car with our novated leasing optionsBe recognised at our annual Heart of Dovida Awards,



celebrating the people who bring our values to life
What You'll Be Doing
Supporting Care Managers with the ongoing administration of existing clientsCoordinating client service changes, reviews and referralsManaging client records and maintaining documentation across our systemsResponding to client, family and stakeholder enquiries via phone and emailAssisting with service coordination, purchase orders and provider communicationsSupporting quality, compliance and client satisfaction activities
What You'll Bring
Previous administration experience, ideally within aged care, community services or healthcareExceptional attention to detail and organisational skillsStrong communication and customer service abilitiesConfidence using systems such as Microsoft Office and CRM platformsA genuine passion for helping older people and supporting positive client experiences
If you're an administration skilled who enjoys building relationships, coordinating services and supporting teams to deliver outstanding care, we'd love to hear from you.
Australian work rights
Applicants must have permanent or temporary rights to work in Australia with no restrictions.
How do I apply?
Please submit your resume and a cover letter detailing your suitability for this role.

📌 Care Administration Officer (Port Macquarie)
🏢 Dovida Australia
📍 Port Macquarie