About us
Auto Smart Mechanical is a trusted name in automotive repairs and servicing across Western Australia.
With a commitment to providing exceptional customer service and quality workmanship, we specialise in keeping vehicles running smoothly and safely.
Our team of experienced technicians and service professionals take pride in delivering reliable solutions to our customers, building long-term relationships based on trust and transparency.
About the role
We are seeking aCustomer Advisorto join our team at our Wangara location on apart-time basisworking 8am to 4.30pm Thursdays and Fridays.
This is a key position that will serve as the first point of contact for our customers, ensuring they receive exceptional service and support from the moment they engage with us.
As a Customer Advisor, you will play a vital role in managing customer interactions, coordinating service appointments, and ensuring customer satisfaction.
Your ability to communicate clearly, manage relationships professionally, and solve problems efficiently will be essential to the success of this role and the overall customer experience at Auto Smart Mechanical.
Key responsibilities
Greet customers in a skilled and friendly manner and understand their automotive service needs
Answer telephone enquiries, provide information about services offered, and schedule appointments efficiently
Document customer information, vehicle details, and service requirements accurately in the system
Communicate with workshop staff to provide customers with service updates and timelines
Explain service recommendations and quotations to customers in a clear and understandable way
Process customer payments and handle billing enquiries professionally
Maintain a clean,



organised reception area and ensure excellent presentation standards
Manage customer concerns and complaints with empathy, seeking to resolve issues promptly
Assist in administrative tasks to support smooth daily operations
What we're looking for
Strong customer service experience, ideally in an automotive or similar service-based environment
Excellent communication skills, both verbal and written, with the ability to interact professionally with diverse customers
Organisational and time management abilities to prioritise multiple customer requests effectively
Proficiency in using computer systems and willingness to learn new software applications
A professional, friendly demeanour with a genuine desire to help customers
Ability to work independently and as part of a team in a fast-paced environment
Attention to detail and accuracy when recording customer information and service details
Problem-solving skills and a proactive approach to customer satisfaction
Basic knowledge of automotive terminology is advantageous but not essential
A driving licence is essential preferably a manual licence.
What we offer
Part time hours with the possibility of increasing your hours to cover holidays and business needs
A supportive and collaborative team environment where your contributions are valued
Opportunities to develop your skills in customer service and the automotive industry
Ongoing training and support to help you succeed in the role
A professional work setting where you can take pride in delivering quality customer service
Access to a workplace culture that prioritises respect, professionalism, and teamwork
Immediate start
If you are a customer-focused professional with a passion for delivering outstanding service, we would like to hear from you.Apply nowto join the Auto Smart Mechanical team in Wangara.

📌 Customer Advisior (Western Australia)
🏢 Auto Smart Mechanical
📍 Western Australia