Reception/Administration Assistant
About Fall Forward
Fall Forward is a values-led social and community services organisation delivering high-quality Disability Coaching supports across all life stages — from early childhood through to adulthood.
We work alongside Indigenous and non-Indigenous communities with a solid commitment toIntegrity, Accountability, Leadership, and Teamwork.
Our approach is connection-first, trauma-informed, and grounded in cultural safety.
We strive to create welcoming spaces where participants feel supported to build independence, strengthen relationships, and improve their social, emotional, physical, and mental wellbeing.
About the Role
We are seeking a highly organised, values-alignedAdministration Assistantto support our growing team.
This role plays a vital behind-the-scenes and front-of-house function, ensuring the smooth day-to-day operation of our services.
You will play an important role in creating a welcoming, well-presented, and safe environment — including reception duties, community event preparation, and hospitality support — while also supporting compliance, documentation, and internal systems aligned with NDIS and Child Safety frameworks.
This role is ideal for someone who is calm, capable, detail-oriented, and deeply committed to participant-centred service delivery.
Key Responsibilities
Scheduling & Coordination
Manage shared calendars for leadership, staff, and participants
Assist in coordinating appointments, meetings, programs, and community activities
Front Office, Reception & Communication
Act as the first point of contact, greeting participants, families, and visitors with warmth and professionalism
Prepare reception and shared spaces for daily use, meetings, and community programs
Offer tea, coffee,



and light hospitality to guests, families, and stakeholders attending the space
Handle correspondence and assist with printing, distribution, and office coordination
Community Events & Space Preparation
Support the set-up and pack-down of community programs, meetings, and events held at the office
Assist with room configuration, materials preparation, signage, and general presentation
Ensure spaces are welcoming, culturally safe, and fit-for-purpose for participants and visitors
Leadership & Team Support
Provide administrative support to the Leadership Team
Contribute to a positive, solutions-focused office culture
Office Management & Presentation
Maintain a clean, tidy, and well-stocked front office, kitchen, and shared spaces
Complete light daily cleaning tasks to ensure hygiene, safety, and presentation standards are met
Coordinate office supplies, deliveries, and contractor liaison as required
Essential Requirements
Strong organisational, communication, and time-management skills
High attention to detail and ability to manage competing priorities
Understanding of, or willingness to learn, NDIS and Child Safety requirements
Current or willingness to obtain:
Blue Card (QLD Working with Children Check)
NDIS Worker Screening Check
First Aid & CPR
Current driver's licence and reliable vehicle
What We're Looking For
A warm, professional, and culturally safe communicator
Someone who embodiesIntegrity, Accountability, Leadership, and Teamwork
A person who values structure, compliance, and ethical practice
Why Join Fall Forward?
Purpose-driven work that genuinely impacts lives
Supportive, values-aligned leadership
Opportunity to grow with a community-focused organisation
A workplace committed to cultural safety, inclusion, and reconciliation

📌 Reception Assistant (Queensland)
🏢 Fall Forward Claims
📍 Queensland