You'll love this role if you enjoy working through the facts and landing a fair outcome.
In Settlements dealing with insured third parties, our customer was deemed at-fault, and the other insurer comes to us for payment.
Instead of leaving our customer to deal with that situation, we step in and handle the whole conversation.
You'll review the accident details, apply the road rules and negotiate the settlement directly with the other insurer until both sides land on a fair number.
Along the way you build strong negotiation skills and the kind of claims judgement that opens doors to specialist and leadership roles.
What you'll be doing
A full time role in-office at Sippy Downs
A 9-day fortnight working Monday to Friday
Manage a portfolio of third party settlement matters
Investigate accident circumstances to determine liability
Review statements, reports and supporting evidence
Apply road rules and legislation when assessing liability
Negotiate settlement outcomes with other insurers
Work to resolve matters quickly while ensuring fair outcomes
Keep clear documentation across your portfolio
Work toward settlement targets that balance speed and cost
What great looks like
Stay calm when negotiations get tricky and bring the conversation back to the facts
Think analytically about liability before taking a position
Balance fairness to the other party with protecting the interests of our customer and business
Prepare properly before negotiating and understand the file inside out
Stay organised so your portfolio continues progressing
Persist when negotiations stall and work toward resolution
Learn from each case and refine your judgement over time
If you can see yourself growing into this, you'll likely love it here.
What you'll get
Set start and finish times so you can plan life outside work
22 days annual leave, plus volunteer leave and yearly salary reviews
Paid training at the start and ongoing coaching to strengthen your negotiation capability
Clear pathways into specialist claims roles and leadership opportunities
A team environment where people back each other and keep things real
Free skin checks, flu jabs and financial wellbeing sessions
Discounted Youi insurance and gym access through Fitness Passport
End-of-trip facilities and casual dress code
Ready?
HitApplyand we'll circle back.
Why Youi
We're here to make insurance more human.
That means getting to know our customers properly so we can support them when it matters most.
And it means supporting our people to grow, not just get through the day.
Here, you'll be trusted to own your work, while knowing support is there when you need it.
You'll see the outcomes of what you do, in real time, for real customers.
Work that's a bit more you-shaped.
Visityoui.com.au/about-us/careersor jump on Instagram@yourlifeatyouito see what work life with us looks like.