The Customer Contact Centre is the first point of contact for many Victorians seeking Information from the Department of Energy, Workplace and Climate Action (DEECA).
As a member of the Customer Contact Team, you will be responding to enquiries from the Victorian public via telephone, and digital channels.
You will also be providing Victorians with information including provision of information about Emergency incidents via the VicEmergency Hotline.
To succeed in this role, you will need excellent communication skills, attention to detail, the ability to work independently and as part of a team and a proven ability to perform under pressure while providing outstanding customer service in a contact centre environment.
As part of a busy and vibrant team, you will be required to be available to work primarily from Monday to Friday, but also on weekends in response to emergency incidents.
Shift lengths may be up to 12 hours and may occur at any time in a 24-hour period 7 days per week.
Specialist/Technical Expertise/Qualifications
Experience in a contact centre environment
Demonstrated ability working with Microsoft Dynamics, SharePoint and Customer Relationship Management Systems.
There are two ongoing positions available and one position available for a period until 12 April ****.
The work location for these positions is Ballarat with hybrid work arrangements available.
To be considered for this position, applicants are encouraged to submit a resume and cover letter (no longer than 2 pages) summarising their skills and relevant experience.




Please refer to the Key Selection Criteria provided in thePosition Description, including the mandatory requirements.
How to Apply:
If you are a current DEECA employee, please apply via DEECA Careers.
Click the'Apply'button and you'll be redirected to a new platform and create an account.
Applications close*****pm on Wednesday, 5 August ****.
All applications must be submitted through the online portal.
We are unable to consider email or manual applications at this time.
Other relevant information:
Preferred candidates will be required to undertake pre-employment screening, including a Declaration and Consent form and a Nationally Coordinated Criminal History Check.
To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period.
Appointment to an ongoing position is only available to an Australian/New Zealand citizen or an Australian Permanent Resident.
An inclusive, culturally safe and flexible workplace
DEECA fosters an inclusive workplace culture and is committed to a fair, accessible, and equitable recruitment process.
We strongly encourage Aboriginal and or Torres Strait Islander people to apply.
We recognise the strengths, knowledge and perspectives First Nations people bring and DEECA is committed to a culturally safe and respectful workplace.
If you need support to participate, please contact ******.
We support flexible working arrangements, including hybrid work, varied hours, part-time work and job sharing.
For more information about our recruitment processes, visit applying for a role with us.

📌 Customer Contact Centre Officer (Ballarat)
🏢 Department of Energy, Environment and Climate Action
📍 Ballarat