Posted: 24/07/2026
Closing Date: 14/08/2026
Job Type: Permanent - Full Time
Location: Support Office - Bowen Hills
Job Category: Customer Service
Job Description
Central Customer Service & Sales Specialist $*****k earnings + super
About 99 Bikes / Pedal Group
Launched in **** from a tiny Brisbane shop that could only fit 99 bikes, we've exploded into Australia's largest bicycle retailer, now spanning across Australia, New Zealand, and the UK as part of the Pedal Group.
With over 2 million loyal club 99 members, the 99 Bikes mission is simple: to be The World's Most Approachable Bike Shops.
In addition to our retail stores, Pedal Group also owns Advance Traders, a bicycle distributor selling popular brands to independent bike shops such as Merida, Cube and Pedal, plus many more.
Together we form the Pedal Group and this integration has underpinned our growth and given our people much greater career opportunities across the group.
We have always been about living our purpose of enriching mind, body, earth or soul with the freedom of riding and focused on balancing purpose with profit.
Why We're Different
We Build Business Around People: We promote from within relentlessly.
Whether it's moving a star performer to a new city or helping a bike builder rise to GM of our UK operations, your growth is our priority.
Profit Meets Purpose: As a proud Certified B Corp, we balance business with doing valuable.
We've donated over $3.2M to employee-chosen charities, power 70% of our shops with solar, and even pay our team to ride to work.
Why Join Our Team
Generous salary package (including commission)– First year earners can expect to earn $*****,000 with current experienced top performers able to reach $*****,000 through our rewarding sales commission model.
Flexibility– We believe excellent outcomes and results are more important than rigid hours.




Be recognised & rewarded for achievements- Top performing *****% fly to all-expenses-paid mega-conference "Global Gathering" in places like Japan, Canada, New Zealand or Bali!
Ultimate Perks- Get paid to ride to work + score cost-price prices!
Grow Your Wealth- Own a piece of the pie!
Annual free gift shares + opportunity to buy into our booming Employee Share Scheme.
Our Employee Share Scheme which started at 99c per share, now worth $6 per share.
Current and ex-employees own over 24% of our company, with this number growing every year.
Unmatched career growth opportunities- We promote from within and our teams have progressed to Team Leaders, State Leaders, Product/Online/Marketing Specialists and General Managers!
$1,000 Personal Development Fund- Cash for your personal growth, plus our access to our internal 7-step Leadership Academy.
Earning to Give Program- We donate 1% of our wage bill to team-selected charities - over $3.2M gifted so far!
Certified B Corp- We balance profit with purpose, doing good for people and the planet.
About the Role
As our Central Sales & Customer Service Specialist, you'll work from our Bowen Hills support office, conveniently located next to Bowen Hills train station and just minutes from the Newstead riverwalk and cycleway.
The Central Sales & Customer Service Team is at the heart of 99 Bikes, supporting our physical and online stores and delivering exceptional customer interactions across Australia and New Zealand.




It's an exciting opportunity to make an impact across the entire business.
The right person will be driven to deliver outstanding customer experiences and convert warm inbound enquiries into sales through phone, live chat, and email.
Join a team that's genuinely proud of the experience it delivers, backed by consistently high customer satisfaction scores.
You'll work alongside a friendly, supportive crew who make coming to work enjoyable, and you'll be rewarded with a competitive based salary, plus a leading commission structure.
We offer a flexible roster (just one weekend day required) to help you balance work and life, plus the chance to collaborate across departments and help drive real change at 99 Bikes.
Key Responsibilities
Converting sales opportunities, recommending products to customers via responding to customer enquiries via phone, live chat & email.
Supporting 99 Bikes storeswith phone/email support regarding website orders.
Learning recent systems& helping to troubleshoot and solve customer issues as they arise.
Owning and contributing to team projectsto improve efficiencies and the overall customer experience.
Providing real world feedback and suggestionsto other departments to make a positive impact on future improvements.
Key Criteria & Qualifications
Sales opportunity-driven mindset, keen to share, learn and collaborate with the Customer Service Team on strategies for maximising warm inbound enquiry into sales conversion
Minimum 1 year experience working in a customer service support role
Confident & professional spoken and written manner
Excellent communication & interpersonal skills
Ability to think on your feet to problem solve, with strong attention to detail
Experience or familiarity with bikes will be highly regarded, however, full on the job training is provided
#J-*****-Ljbffr

📌 Central Customer Service & Sales Specialist (Brisbane)
🏢 99 Bikes
📍 Brisbane