Join Our Growing Team as a Service Advisor at Melville Toyota!
Are you a natural relationship-builder who thrives on turning a stressful car service into a five-star experience?
Melville Toyota is looking for an experienced Service Advisor to join our team.
If you love people, know your way around a dealership service department, and want genuine long-term career security with one of Australia's most trusted brands, we want to hear from you.
What We Offer
Competitive salary package, depending on experience — with performance-based earning potential
No Saturday work in Service — enjoy a genuine Monday-to-Friday work-life balance
Company vehicle and fuel card
Structured Toyota factory training and clear pathways for career progression
Team member discounts on Toyota vehicles, parts, and servicing
Employee Assistance Program (EAP) for you and your family
Long-term job security with a locally owned, community-focused dealership that's part of the wider Servco Toyota dealer group.
The chance to be part of a business that gives back to the local community.
About the Role
As a Service Advisor, you'll be the friendly, knowledgeable face of our Service Department, the vital link between our customers and our factory-trained technicians.
You'll manage the customer journey from the moment a booking is made through to vehicle hand-back, making sure every guest leaves with confidence in the work we've done and a reason to come back.
Hours: Monday to Friday, 7:30am – 5:30pm.
No weekend work required.
Your Responsibilities




Welcome customers and guide them through the service booking and check-in process.
Listen carefully to customer concerns and accurately record vehicle service requirements.
Prepare clear, transparent service estimates and communicate realistic completion times.
Liaise with technicians and the Workshop Controller to track job progress.
Proactively update customers throughout the service, including obtaining approval for any additional work.
Ensure a smooth, professional hand-back and follow up to confirm customer satisfaction.
Maintain accurate records in our dealership management system.
What We're Looking For
Previous experience as a Service Advisor (or similar customer-facing role) in an automotive dealership.
A current driver's license.
Outstanding communication skills and a genuine passion for customer service.
Strong organizational skills and the ability to manage a busy, rapid-paced workshop.
Confident computer skills; experience with dealership management systems (e.g. Tune DMS) highly regarded
A calm, professional manner, even when the day gets busy.
Honesty, integrity, and a team-first attitude.
About Melville Toyota
Our Mission:To be the most aspired to and respected Toyota Dealership in Australia
Our Purpose:To make a positive difference in the lives of all who come into contact with Melville Toyota - creating passionate advocates.
Our Vision:To become the employer of choice and mobility partner for all Western Australians.
Rockingham Toyota is an equal opportunity employer and encourages applications from all backgrounds.
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📌 Service Advisor (Western Australia)
🏢 Servco Australia
📍 Western Australia