Independent Living Specialists (ILS)is one of the largest healthcare equipment providers in Australia.
With 60 retail stores, 15 warehouses and 600+ staff across four states and more to come, we are a company on the move.
Our growth recognises our industry leadership in solutions, innovation and quality customer service across retail, home care, hospital and pressure care, and configured mobility.
A unique opportunity exists for aFull-time Retail Showroom Assistantat ourWarners BayShowroom.
You will have a customer-centric mindset, because at ILS we are all about the customer!
You will be a self-motivated, creative thinker, and seek out new opportunities.
This is a full-time role, with a real work/life balance - Monday to Friday 8:00 am - 4:00 pm
Your "New" Day to Day:
Opening and closing the showroom and balancing transactions
Preparing reports and review sales data, open orders and open quotes
Actively seeking new clients, contracts and marketing opportunities
Attending to incoming customers, assisting them with their questions and being able to convey the range of services that are available from ILS
Answer customer calls and emails to resolve issues in a timely and effective manner
Providing information to customers about our products from physiotherapy items to mobility scooters, recliner lift chairs through to our range of home care beds, home oxygen therapy and more...
Processing quotes, orders and hire contracts efficiently
Driving process efficiency and striving for continual improvement




Being the face of ILS in the local community and driving relationships with customers and other local businesses
Following and managing all WHS requirements at a showroom level.
About You:
You may have a strongRetail backgroundand want to apply your skills in the Allied Health industry.
You may have studied or worked inOccupational Therapy, Physiotherapy, Pharmacy or Nursingand are looking for a position where you can adapt your knowledge.
You will be keen togo above and beyondto interact with your community and increase store exposure
You will have acustomer-centricmindset, because at ILS we are all about the customer!
You will bewell presented,professionalandcourteous
You will havefantastic interpersonal skillsandlove connecting with peoplefrom all walks of life
Have agenuine desire to help otherswith your knowledge and abilities.
You will have second to noneadministration skills,including the ability toprioritizeyour time
You may haveSAP experience, which is not required but is highly valued.
You will be aself-motivated,creative thinker,able to problem solve and seek out new opportunities
What's In It For You:
Job security
A permanent full-time role.
Competitive base salary.
Paid Parental Leave.
A paid day off for your Birthday each year!
Qualified and supportive team environment
Ongoing extensive training and coaching
Employee benefits and rewards.
Work/life balance.
ILS is an NDIS Provider and therefore all ILS Employees are required to provide Right to Work in Australia.
This role will require you to hold a NDIS Worker Screening Check.
To find out more about ILS please go to

📌 Retail Showroom Assistant (Newcastle)
🏢 Independent Living Specialists
📍 Newcastle