Allianz Group is one of the most trusted insurance and asset management companies in the world.
Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer.
Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all.
And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
Great to have you on board.Let's care for tomorrow.
Claims Validator
This role is focused oncost control, validation, and performance managementacross a network of builders and trades deliveringinsurance repairs.
You act as thequality and cost gatekeeper, ensuring:
Scopes and pricing are accurate
Repairs meet KPIs (time, cost, quality)
Strong relationships are maintained with trade partners
? Core Purpose? Validate and control costs of insurance repair work while ensuring:
Accurate scoping & estimating
Partner performance meets standards
Strong customer outcomes
? Key Responsibilities 1. Cost Control & ValidationReview andvalidate scopes, methods, and pricing
Negotiate with builders and trades
Benchmark costs against industry standards
Identify opportunities toreduce repair costs
Ensure billing accuracy and financial compliance
2. Network / Partner ManagementManage relationships with builders & trade partners
Coach partners on:Report writing
Scope accuracy
Documentation
Drive performance against KPIs (timelines, quality, service)




3. Quality AssuranceEstablishquality control checksfor:Reports
Quotes
Scopes
Ensure accuracy before submission
Improve quote precision and scope clarity
4. Customer & Client ServiceProvide high-quality communication and follow-through
Resolve conflicts and issues
Deliver robust customer experience internally and externally
5. Repair / Claims OversightMonitor claims for:Validity
Cost containment
Ensure cost savings are applied where appropriate
6. Work Health & Safety (WHS)Actively manage and monitorWHS compliance
Ensure network adheres to safety standards
? Key Skills Required Technical / IndustryTrade qualification (ideallyCarpentry)
Strongestimating experience(essential)
Knowledge of:Construction processes
Insurance repair environment
Cost benchmarking
FinancialStrong commercial acumen
Ability to:Analyse costs
Negotiate pricing
Manage budgets
Problem SolvingFast, practical decision-making
Ability to resolve complex scope/cost issues
CommunicationStrong stakeholder engagement skills
Ability to influence builders/trades
Clear written reporting and documentation
✅ Ideal BackgroundCandidates will likely come from:
Insurance building / property claims
Construction estimating roles
Loss adjusting / desktop assessing
Trade-based roles moving into office-based validation
? Behavioural / Cultural FitHigh professionalism and resilience
Able to work under pressure and meet deadlines
Strong team collaboration + ability to work autonomously
Customer-first mindset
Adaptable and agile
? Key Success Metrics (KPIs)Cost savings achieved
Quote / scope accuracy
Turnaround times
Partner performance
Customer satisfaction
Compliance with WHS and reporting standards
? Simple Role Translation? In plain terms:"You're the person who checks, challenges, and approves repair costs and scopes—making sure the company doesn't overpay, work is done properly, and partners perform well."
***** | Customer Services & Claims | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

📌 Claim Validator - Home (Adelaide)
🏢 Allianz Partners
📍 Adelaide