Customer Service Officer
Customer Experience | Fixed Term Part-time (50 hours per fortnight)
The Opportunity
Are you passionate about delivering exceptional customer service and making a real difference in people's lives?
Brightwater is seeking a compassionate and motivatedCustomer Service Officerto join our Customer Service Contact Centre team on aFixed Term Part-time basis, working 50 hours per fortnight from Aug **** to Feb ****.
As the first point of contact for customers, families, referrers and community stakeholders, you'll play a vital role in creating positive experiences and helping people access the support they need.
About the Role
As a Customer Service Officer, you will manage enquiries across multiple channels including phone, email and web-based platforms.
You'll provide professional, empathetic support while guiding customers through their enquiry journey and connecting them with the most appropriate Brightwater services.
This is a rapid-paced role where your communication skills, attention to detail and commitment to service excellence will shine.
Brightwater can offer you:
A lucrative base salary plus super and the ability to salary package up to $18,550 annually, meaning you can legitimately pay less tax and increase your take-home pay
Our unique staff advantages program, including access to BrightwaterPlus which gives you discounts with over 370 retailers and heavily discounted gym membership with access to 65 facilities across Perth
State of the art working space with an onsite café, free parking and staff gym!
Your key responsibilities will include:
Responding to customer enquiries via telephone, email and online channels




Providing accurate, timely and compassionate information about Brightwater services
Assessing enquiries and coordinating referrals to the appropriate Engagement Coordinator
Maintaining accurate customer records across multiple systems
Handling concerns and objections professionally and effectively
Supporting a high-performing contact centre environment focused on customer outcomes
Collaborating with internal teams to ensure seamless customer experiences
Contributing to continuous improvement initiatives within the team
Providing reception coverage as required
About You
To succeed in this role, you'll have:
Exceptional customer service and communication skills
Previous experience in a contact centre, customer service, sales support or similar environment
A professional, empathetic and solutions-focused approach
Strong data entry and administrative skills with excellent attention to detail
The ability to manage competing priorities in a high-volume environment
Intermediate to advanced Microsoft Office skills
Confidence using multiple technology platforms and databases
Strong organisational and problem-solving abilities
A genuine interest in aged care, disability services, community care or the health sector




Experience within aged care, disability services or healthcare will be highly regarded but is not essential.
You will also need:
A satisfactory National Police Clearance obtained in the last 12 months
A current NDIS Workers Screening Check or willingness to obtain
A valid driver's licence as defined by the Department of Trasport WA (DoTWA)
About Brightwater:
With a track record that dates back to ****, care is at our core.
We stand beside our clients during times of personal change, using experience and understanding to be the support they need.
We are ready for the complexities that come with ageing and disability, including dementia, Huntington's disease and acquired brain injury.
If you are passionate about working at a place where people are guided to create current opportunities for themselves, where people who thought they'd no longer be able to grow, are growing in new and different ways, and where people are enjoying life, making decisions and building new relationships – a place where people can pursue the dignity of independence, then submit your application, along with a cover letter, through Brightwater's online portal byCOB 22 August ****.
Shortlisting will begin immediately.
Please note that Brightwater reserves the right to close the advert prior to this date.
Please read the attached job description for more information on the role, including a full list of duties and selection criteria.
For Further enquiries, please contact Zach Ooi @ ********** or email ****** for a confidential chat.
Brightwater.
Thrive, Connect & Belong

📌 Customer Service Officer (Western Australia)
🏢 Brightwater Care Group
📍 Western Australia