$*****/hour + casual loading & shift allowances | Flexible work options – casual, part-time, or full-time
Be the vital link in patient care.
Join our WA Communications Centre and help coordinate life-changing non-emergency patient transport services.
Why You'll Love Working With Us
Flexible shifts– as a casual you can work hours suitable to your lifestyle (Mon-Fri)
Supportive, purpose-driven team– you'll never be just a number
Clear, competitive pay– $*****/hour + 25% casual loading + shift penalties where applicable
Make an impact– support hospitals, patients, and crews across WA
Training provided– comprehensive induction and ongoing learning
About the Role
Based in our Canning Vale Communications Centre, you'll be the calm, professional voice linking patients, hospitals, and our road crews.
Every shift, you'll manage calls, enter bookings, and ensure smooth dispatch of patient transport.
It's a fast-paced, rewarding role suited to someone who thrives in a team, enjoys clear processes, and is passionate about quality customer service in a healthcare setting.
What You'll Be Doing
Answer inbound calls from hospitals, healthcare staff and patients
Enter bookings accurately using Computer Aided Dispatch software
Interpret clinical terminology to assess transport requirements
Work closely with dispatchers and hospitals to ensure seamless coordination
Provide calm, professional communication under pressure
Maintain accurate records and contribute to a positive team culture
What We're Looking For
Proven health industry experience




Strong communication and active listening skills
Ability to handle multiple priorities in a fast-paced environment
Comfortable using multiple systems and databases (we'll train you)
Ability to work part time across rotating weekday and weekend shifts
Desirable: knowledge of health terminology, dispatch and/or call centre experience
About Us
National Patient Transport (NPT) is one of Australia's leading non-emergency patient transport providers.
We've been supporting hospitals, patients and healthcare networks across NSW, VIC and WA since ****.
As part ofComfortDelGro Corporation Australia, our mission is to provide safe, timely, and compassionate care — every day, every shift.
We live and work by ourHEART values:
High Standards– We aim for excellence in every interaction
Efficiency– We act with purpose and clarity
Accountability– We do what we say we'll do
Respect– For our patients, partners, and each other
Teamwork– We've got each other's backs
Equal Opportunity
We proudly support a diverse, inclusive workforce.
We encourage applications from Aboriginal and Torres Strait Islander peoples, LGBTQIA+ communities, culturally and linguistically diverse groups, and individuals of all abilities.
If you're ready to take on a meaningful role that makes a real difference, we encourage you to apply now by submitting your resume and a cover letter addressing the above criteria.
Apply Today!
Please note: Due to the high volume of applications, only shortlisted candidates will be contacted.

📌 Communications Centre - Customer Service Operator (Casual) (Western Australia)
🏢 National Patient Transport
📍 Western Australia