St John WA has been serving the Western Australian community since ****.
Our organisation has grown into an integrated healthcare provider, connecting people across WA to lifesaving emergency services, urgent care, and health education.
We are a not-for-profit organisation, and we are committed to making a positive impact on the safety, wellbeing, and health of everyone, no matter where in WA they live.
Our services are powered by more than 8,000 dedicated employees and volunteers who bring care, skill, and compassion to every corner of the state.
About the Role:
We are currently seeking aFinance Customer Service Officerto join ourFinanceDepartment on a12-month fixed term,full-time basis, workingMonday to Friday for a total of 37.5 hours per week.
You will liaise and communicate with debtors to ensure that the maximum amount of overdue debt is collected for St John Ambulance within the framework of the organisation's policy.
What You'll Do:
Take inbound and make outbound calls to negotiate settlement and suitable payment arrangements to finalise outstanding debt
Make satisfactory arrangements for the payment of outstanding accounts to best meet the customer needs and St John's debt collection requirements
Provide support, advice, and assistance on general queries from employees and customers in line with Policies, Procedures, and relevant Legislation to maintain consistent service
Record all relevant details of conversations with debtors to facilitate debt collection




Investigate issues in a timely and appropriate manner in line with policy and in conjunction with the Line Manager, to resolve customer's complaints and enquires
Review outstanding debts on a daily basis to prioritise urgent debts
Locate skip debtors utilising in-house and external search facilities to recover outstanding debt from customers
Escalate complicated or difficult enquiries/customers to line manager to best facilitate debt collection process
Perform daily administrative tasks relating to payments, receipts, and the transfer of funds between accounts.
What You'll Need:
Excellent customer service skills
Ability to prioritise and meet deadlines
Ability to negotiate and liaise with customers
Intermediate level of competency in Microsoft Office Suites
Excellent communication skills
Experience in negotiating and conflict resolution
Must be available to work Fridays
Benefits:
The successful candidate will be offered an interactive and supportive working environment, along with:
$550 Health and Wellness reimbursement
17.5% leave loading
Corporate uniform
Salary packaging and novated leasing
Consumer discounts
Discounts on first aid equipment
Complimentary First Aid Training
Complimentary ambulance cover
Ready to Apply?




To be considered for this opportunity, please click Apply Now.
You will need to complete the online application form and submit the following:
Up to date CV detailing key experiences and work history.
Cover letter addressing relevant experience and skills.
Applicants will receive an automated receipt on application.
If you have not received this email, please contact the Talent Sourcing team prior to the closing date and time.
Late or incomplete applications will not be accepted.
Applications that do not include both a cover letter and resume may not be considered.
Alternatively, if you have any questions, please contact Talent Sourcing via email at ******
Applications close onThursday 23 July **** at 6pm.
St John WA is committed to fostering an inclusive, welcoming, and diverse workplace where everyone feels safe to be themselves.
We encourage applications from people of all ages, genders, nationalities, abilities, and cultural backgrounds, including Aboriginal and Torres Strait Islander peoples and the LGBTIQ+ community.
St John WA is a child-protected organisation and takes a proactive approach to child safety.
We ensure all children engaged in St John WA services are protected, respected, and empowered.
Our commitment is supported by clear policies and procedures that reinforce our safeguarding practices.
St John WA reserves the right to select a shortlist from the applications received.
The selection process employed will be at the discretion of St John WA.

📌 Finance Customer Services Officer (Western Australia)
🏢 St John Wa
📍 Western Australia