· Application close Date COB on Friday 7th August ****
· Part-time (45.6 Hours per fortnight)
· Permanent
· Remuneration SCHCADS level 5 dependent on qualifications and experience + superannuation
· 5 Weeks Annual Leave
· Up to $15,900 for living expenses + up to $2,600 towards meals and entertainment can be tax-free through NFP Salary Packaging
About us
Youth Support + Advocacy Service (YSAS) is one of Australia's largest and most comprehensive, youth specific community service organisation that enables young people experiencing serious disadvantage to access the resources and support they require to lead healthy and fulfilling lives.
YSAS is a Child Safe organisation.
We actively promote the safety and wellbeing of young people, and are committed to protecting young people from harm or abuse who come into contact with and/or access our service.
At YSAS we are committed to people of a diversity of backgrounds and identities being included, represented, and having the opportunity to participate equally in the life of our organisation and the communities in which we provide our services.
We strive to create the conditions where people feel safe, enfranchised and valued.
We value lived-living experience wisdom, insight, and knowledge.
About the position
The Shift Senior role is recognised as a leader within the team.
The role forms part of the leadership group of the unit and works as a delegate of the Unit Manager to model the core values of YSAS through effective leadership and management of the youth workers and support staff.
This role is responsible for ensuring the delivery of evidence-based care that meets professional, organisational, legal and ethical standards in order to optimise outcomes for the young people.
The role undertakes this by providing effective oversight of the daily operations of the unit, and uses their expertise to provide guidance, direction, supervision and supportive professional development.
In conjunction with the Unit Manager,



the shift senior will assist in timely client access and lead the delivery of services on site outside of Business Hours Monday to Friday.
The shift senior is responsible for fostering a positive team culture, a safe working environment and the effective utilisation of financial resources, whilst supporting the Unit Manager to implement continuous service improvements.
This role will be required to work a 24-hour roster which includes day, afternoon, and night shifts
Key Selection Criteria
1. Experience and demonstrated understanding of working with young people with problematic alcohol and drug issues in a residential setting and within the context of harm reduction.
2. Ability to practice a range of interventions appropriate to a drug and alcohol withdrawal and rehabilitation service.
3. Ability to work in a culturally competent way with Aboriginal and Torres Strait Islander communities and people from diverse cultural backgrounds.
4. Ability to provide shift leadership to a multi-disciplinary team to ensure quality service provision.
5. Ability to manage the day-to-day operations of a Residential Unit, including, rostering and relevant legislative requirements and organisational policies.
6. Experience in the development and maintenance of internal and external stakeholder relationships.
What our young people request from our workers:
Young people across YSAS have spoken out and given feedback about the qualities that best describe a good YSAS worker:




"A good worker takes the time to understand your interests and doesn't treat everyone the same." "Young people believe that a positive YSAS worker is empathetic and good at actively listening in a non-judgmental way, is relatable, down-to-earth and able to build trust and rapport in a consistent manner".
"It takes time to trust someone, but it's worth it when you know they've got your back".
Young people have also raised that genuine human connection is an important quality, "being authentically human", while having a holistic, flexible, and adaptable approach that considers the entire context of a young person's life and their intersectionalities.
"It's about making sure workers don't just tick boxes but genuinely want to see us thrive"
Regardless of where they are based or what position a worker has, everything we do at YSAS is about young people and their families.
For full details of the position and more about YSAS benefits please visit our employment website /
Why work with us?
· YSAS has a true commitment to flexible working, ensuring that individual, team and client needs are met
· YSAS offers additional leave entitlements such as gender affirmation, ceremonial leave for Aboriginal and Torres Strait Islanders, fertility leave, blood donors leave, a generous Parental Leave Scheme and the ability to purchase additional leave.
· Access to learning and development opportunities
· Employee Assistance Program (EAP)
Please Note:
1. As part of our Employment screening process you will be required to undertake a National Criminal History check and have a current Working with Children Check.
2. You must have Australian work rights to apply for this position.
Further Enquiries
For a confidential discussion about the position, please contact Natarsha Pye, Residential Manager on ********** regarding Shift Senior Residential position, Recruitment Ref.
Number – 051_****.
· YSAS is an equal chance employer, and we welcome applications from all sectors of the community.
· YSAS has a zero tolerance for child abuse and is committed to the provision of a child-safe organisation.

📌 Shift Senior Residential (Queensland)
🏢 Youth Support and Advocacy Service
📍 Queensland