Skip Bin Booking Officer / Gate Attendant
Meluca Recycling Pty Ltd is seekingtwo friendly, reliable and customer-focused team membersto join our team at our Drouin operations.
This is a varied role combining customer service, gate operations and administration.
This is a varied role combining customer service, gate operations and administration.
As one of the first people our customers meet, you will play an important role in creating a positive customer experience while supporting the day-to-day operations of our business.
This role is ideal for someone who enjoys working with people and is looking for a position that combines office administration with outdoor customer interaction.
No two days are the same, making this an exciting opportunity for someone who enjoys variety and working as part of a small, supportive team.
These arepart-time positions, with opportunities for additional hours to provide leave coverage and support during busy periods.
About the Role
Based at our Drouin operations, you will assist customers as they arrive, answer enquiries, process payments, assess incoming loads and direct customers to the appropriate area.
You'll also support our administration team with skip bin bookings, customer enquiries and general office duties.
The successful applicant will enjoy working with people, have excellent communication skills and be comfortable moving between office administration and outdoor customer service throughout the day.
Key Responsibilities
Greeting customers and providing exceptional customer service
Assessing incoming loads and directing customers to the appropriate disposal area
Processing cash and EFTPOS payments
Answering incoming telephone enquiries
Booking skip bin deliveries and collections
Assisting customers with pricing and service enquiries
General administration and data entry
Maintaining accurate customer and transaction records




Working closely with the administration and operational teams
Maintaining a clean, safe and professional work environment
Assisting with social media updates and posts
Preparing and sending customer email campaigns via Mailchimp
About You
We are looking for someone who has:
Outstanding customer service skills
A friendly, outgoing and approachable personality
Excellent communication and interpersonal skills
Strong conflict resolution and problem-solving abilities
Previous customer service or sales experience
Excellent computer skills and confidence learning new software
Good organisational skills and solid attention to detail
The ability to multitask in a busy environment
A positive attitude and willingness to learn
Comfortable working in a role that combines office administration with outdoor customer interaction
Reliable, trustworthy and professionally presented
The ability to work independently while contributing positively to a small team
Highly Regarded
Waste industry experience
Previous skip bin booking experience
Experience using Xero or similar accounting software
Cash handling and EFTPOS experience
Experience with Microsoft Office
What We Offer
On-the-job training in a varied role where every day is different
Opportunity to develop your skills across customer service, administration and skip bin bookings
A supportive and friendly small team environment
Opportunities for additional hours during busy periods and leave coverage
If you enjoy working with people, have a positive attitude and are looking for a role that combines customer service, hands-on outdoor work and administration, we'd love to hear from you!
How to Apply
Please submit your cover letter and resume ******
In your cover letter, please briefly tell us about your previous experience in customer service, sales, bookings or administration, and why you think you'd be a great fit for this role.
Please Note: Only shortlisted applicants will be contacted.

📌 Skip Bin Booking Officer / Gate Attendant (Traralgon)
🏢 Meluca Recycling
📍 Traralgon