You'll love this role if you enjoy helping people and want to learn how the claims side of insurance actually works.
In Motor Claims, you pick up the claim once it's been lodged and help move it forward.
You'll talk with our customers about what happened, organise repairs or hire cars and guide them through what needs to happen next so things stay on track.
Every claim is a little different, which is where the learning happens.
And if you've never worked in insurance before, that's completely fine.
We'll teach you through structured training, coaching and support from your team as you learn on the job.
What you'll be doing
A full-time role in-office at Sippy Downs, Monday to Friday
Pick up claims once they're lodged and help guide them through the next steps
Be a key contact for customers, repairers and assessors, keeping everyone updated
Manage a portfolio of claims at different stages using workflow queues and daily priorities
Review policy and claim information to support fair decisions
Organise repairs, arrange hire cars and follow up quotes and updates
Keep clear, accurate notes so claims remain compliant and keep moving
Handle calls from customers who may be stressed and guide them through what happens next
What outstanding looks like
Claim details and notes are accurate the first time
Decisions are explained clearly using policy and evidence
Customers finish calls clear on what happens next
Work stays organised and claims keep moving




Empathy balanced with fair and consistent decisions
Compliance, privacy and risk requirements followed every time
Calm and professional even when conversations are emotional
If you can see yourself growing into this, you'll likely love it here.
What you get
Competitive salary with performance-based salary incentives
Set start and finish times so you can plan life outside work
22 days annual leave, plus volunteer leave and yearly salary reviews
Real pathways to grow your career, with plenty of people promoted from within
Paid training at the start and ongoing coaching as you grow
A team environment where people back each other and keep things real
Free skin checks, flu jabs and financial wellbeing sessions
Discounted Youi Insurance products and gym access through Fitness Passport
End-of-trip facilities and casual dress code
Ready?
HitApplyand we'll circle back.
Why Youi
We're here to make insurance more human and provide a better insurance alternative.
As a challenger brand, we push the status quo so customers get something better than the typical insurance experience.
It's real people helping real customers when life doesn't go to plan, showing up when they need us most.
As more customers choose Youi, we keep growing, creating new roles and real opportunities to build your career over time.
It's work that's a bit more you-shaped.
Visityoui.com.au/about-us/careersor jump on Instagram@yourlifeatyouito see what work life with us looks like.

📌 Motor Claims Advisor (Queensland)
🏢 Youi Insurance
📍 Queensland