St John WA has been serving the Western Australian community since ****.
Our organisation has grown into an integrated healthcare provider, connecting people across WA to lifesaving emergency services, urgent care, and health education.
We are a not-for-profit organisation, and we are committed to making a positive impact on the safety, wellbeing, and health of everyone, no matter where in WA they live.
Our services are powered by more than 8,000 dedicated employees and volunteers who bring care, skill, and compassion to every corner of the state.
About the Role:
We are looking for aCustomer Services Consultantto join our Training and Equipment department on aPermanent Full Time 37.5hrsbased inBelmont.
Customer Service Consultants are responsible for delivering exceptional customer service to clients by addressing all their first aid needs promptly and professionally.
They are also responsible for ensuring sales and student enrolments are growing and maximised to achieve and exceed the business performance targets.
What You'll Do:
Respond and action all phone calls and emails accurately and within an expected time frame to ensure customers' needs are met
Help students in use of systems, accessing information and identifying any outstanding requirements for course completion
Identify customer needs to recommend and book any appropriate First Aid training courses or product sale
Actively promote and sell St John WA products and services to customers to increase enrolments
Ensure all RTO compliance requirements for enrolment in first aid courses is met
Click here for the full Position Description Customer Service Consultant PD - ****.pdf
What You'll Need:
Minimum 2 years customer service or sales experience
A strong passion for delivering exceptional customer experiences
Excellent communication skills, both verbal and written,



with a professional telephone manner
Proficiency in Microsoft Office Suites
Professional attitude with an outstanding work ethic
Benefits:
The successful candidate will be offered an interactive and supportive working environment, along with:
Corporate uniform
Salary packaging and novated leasing
Consumer discounts
Discounts on first aid equipment
Complimentary First Aid Training
Complimentary ambulance cover
Ready to Apply?
To be considered for this opportunity, please click Apply Now.You will need to complete the online application form and must include a detailed cover letter outlining your motivations for this position and resume.
Applicants will receive an automated receipt on application.
If you have not received this email, please contact the Talent Sourcing team prior to the closing date and time.
Late or incomplete applications will not be accepted.
Applications that do not include both a cover letter and resume may not be considered.
Alternatively, if you have any questions, please contactTalent Sourcing on ******
Applications close on Thursday 16th July **** at 6:00pm
St John WA is committed to fostering an inclusive, welcoming, and diverse workplace where everyone feels safe to be themselves.
We encourage applications from people of all ages, genders, nationalities, abilities, and cultural backgrounds, including Aboriginal and Torres Strait Islander peoples and the LGBTIQ+ community.
St John WA is a child-safe organisation and takes a proactive approach to child safety.
We ensure all children engaged in St John WA services are protected, respected, and empowered.
Our commitment is supported by explicit policies and procedures that reinforce our safeguarding practices.
St John WA reserves the right to select a shortlist from the applications received.
The selection process employed will be at the discretion of St John WA.

📌 Customer Service Consultant (Western Australia)
🏢 St John Wa
📍 Western Australia