Imagine being part of a state-of-the-art veterinary specialist hospital right here in Robina on the Gold Coast.
At SASH Robina, we're proud to deliver world-class veterinary care to our community, offering a comprehensive range of clinical services in a cutting-edge facility built for excellence.
We're currently seeking a warm, professional, and highly organised individual to join our team as a full-time team member.
This is not your average Customer Service role, it's fast-paced, dynamic, and incredibly rewarding.
As part of a 24-hour specialist and emergency hospital, you'll work across rotating roster, where no two days are ever the same.
Currently, our Client Services department operates between7:00 am to 10:00 pm – 7 days per week.
Key Responsibilities
Welcoming clients and managing the flow of the waiting room
Handling a high-volume email inbox and telephone calls with efficiency and care
Booking and coordinating appointments both in person and over the phone
Acting as a key liaison between clients and our clinical teams
Processing payments via cash, EFTPOS, and other methods
Requesting and following up on results, samples, and documentation from third parties
Assisting clients with insurance claim processing
About You
This is a challenging role—not for the faint-hearted.
We're looking for someone who brings energy, empathy, and professionalism to every interaction.




Previous experience working in a busy/fast paced Veterinary Hospital as a Client services officer , experienced nurse or practice manager
Minimum 3 -5 years' experience in a similar client-facing role
Experience with EzyVet (preferred), or the ability to quickly learn recent systems
Flexibility to work a rotating roster, including weekends and public holidays
A polished, professional appearance and demeanor
Strong initiative, task prioritisation skills and attention to detail
A genuine passion for animals and customer service
Emotional resilience and empathy
Clear, confident communication skills
A reliable work ethic and collaborative spirit
Familiar with the referral vet and emergency triage process
Why Join SASH?
Competitive pay with overnight and weekend penalty rates
Convenient location, close to public transport, shops, and food venues
Opportunity to work closely with talented and leading veterinary professionals
Opportunities for career development
A supportive and dedicated leadership team
Brand new, modern hospital building
On-site parking
Access to FLARE – discounts app
If you're inspired by values like Care, Integrity, Teamwork, and Excellence, and want to be part of a supportive, positive team culture, we'd love to hear from you.
Please apply with your CV and cover letter by clicking "Apply Now".
Additional informationFull time position offering flexibility
On-site parking, fun team events
Career growth pathways

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