Become part of a team that takes pride in exceptional customer service.
For over 30 years, Browns Plumbing has built a reputation as one of Perth's most trusted maintenance plumbing companies.
We provide plumbing and gas services to homeowners, businesses, real estate agencies and strata managers across the Perth metropolitan area.
As our business continues to grow, we're looking for a friendly, organised and proactiveCustomer Service & Administration Coordinatorto join our office team.
This is a varied role where no two days are the same.
You'll be the first point of contact for our customers, helping them through everything from booking a plumber to answering enquiries and ensuring they receive the high level of service Browns Plumbing is known for.
If you enjoy helping people, working as part of a supportive team and take pride in staying organised, we'd love to hear from you.
About the Role
This position combines customer service, reception and administration, with some scheduling responsibilities throughout the day.
Your typical day may include:
Answering incoming customer enquiries with a friendly and professional approach.
Entering work orders and quote requests into our job management system.
Managing the company email inbox and responding to customer enquiries.
Assisting customers with updates on existing jobs.
Liaising with homeowners, tenants, property managers, strata managers and commercial clients.
Providing administrative support to our plumbers and office team.
General office administration, data entry and document management.




Assisting with scheduling throughout the day where required.
Coordinating and scheduling our plumbers' after-hours emergency work before the close of business to ensure smooth handover into the evening.
While scheduling forms part of the role, your primary focus will be delivering exceptional customer service and supporting the efficient day-to-day operation of the office.
About You
We're looking for someone who enjoys working with people and takes pride in providing outstanding customer service.
You'll ideally have:
Previous experience in customer service, administration or reception.
Excellent communication skills, both written and verbal.
A friendly, positive and professional attitude.
Strong organisational skills and the ability to manage competing priorities.
High attention to detail.
Confidence using computers and learning new software.
The ability to remain calm and organised during busy periods.
A willingness to support your teammates and contribute to a positive workplace.
Experience within the plumbing, trades, construction or property management industries would be an advantage, but is certainly not essential.
Why Join Browns Plumbing?
At Browns Plumbing,



we understand that our office team plays a critical role in the success of the business.
Every phone call answered, every customer looked after and every job booked contributes to the reputation we've built over more than three decades.
We offer:
Competitive hourly rate of$35–$40, depending on experience.
Stable, full time employment with no weekend work.
A supportive and friendly team environment.
A modern office based in Booragoon.
Ongoing training and support.
Opportunities to develop your skills and grow within the business.
A workplace where your contribution is genuinely valued.
Who Will Thrive in This Role?
This role is ideal for someone who:
Enjoys helping people and providing exceptional customer service.
Likes being organised and keeping things running smoothly.
Enjoys variety rather than doing the same task all day.
Can adapt when priorities change and remain calm under pressure.
Wants to become an important part of a close-knit team.
Is looking for a long-term opportunity with a respected local business.
Apply Now
We're looking for the right person—not simply the next available person.
If you're looking for a role where you'll be appreciated, supported and have the opportunity to build a long-term career, we'd love to hear from you.
When applying, please include a short cover letter telling us:
Why this role interests you.
What you're looking for in your next workplace.
We look forward to hearing from you.

📌 Customer Service & Administration Coordinator (Western Australia)
🏢 Browns Plumbing
📍 Western Australia