About External IT
External IT is a leading Managed Service Provider delivering reliable, secure, and modern IT solutions to businesses across Queensland and beyond.
Due to continued growth in our client base and expansion of our service offerings, we are growing our team and are looking for an enthusiastic IT Support Technician to join us.
We pride ourselves on strong client relationships, a proactive approach to technology, and a team culture that values collaboration, accountability, continuous improvement, and developing our people.
The Role
This is an exciting opportunity for someone looking to build a long-term career in the Managed Services industry.
As aLevel 1 IT Support Technician, you will be the first point of contact for many of our clients, providing friendly and qualified technical support while learning from an experienced team of engineers.
You'll gain exposure to a broad range of technologies including Microsoft 365, networking, cyber security, cloud services, and business applications.
Whether you're already working in IT support or have recently completed your studies and are eager to start your MSP journey, this role offers genuine opportunities for growth and development.
Key Responsibilities
Provide first-level technical support to clients via phone, email, remote support tools, and onsite visits.
Log, update, and manage support requests within the ticketing system.
Diagnose and resolve Level 1 issues relating to desktops, laptops, printers, Microsoft 365, and common business applications.
Escalate more complex technical issues to senior engineers when required.
Assist with the setup and deployment of new computers, software, and peripherals.
Support user administration activities including password resets and Microsoft 365 account management.
Maintain accurate client documentation and update knowledge base articles.
Assist with reviewing backup reports and system monitoring alerts.
Participate in client onboarding activities and documentation updates.




Work closely with senior team members to develop your technical knowledge and skills.
Contribute to continuous improvement initiatives across service delivery processes.
Participate in a rotating on-call roster for after-hours support as required.
Required Skills & Experience
A genuine passion for technology and helping people.
Strong communication skills, both written and verbal.
Excellent customer service skills and a professional approach.
Good problem-solving ability and a willingness to learn.
Ability to manage competing priorities and work effectively within a team environment.
Basic understanding of Microsoft Windows operating systems and Microsoft 365 applications.
Current Queensland 'C' Class Driver Licence.
Australian citizenship is required for this position.
Highly Regarded
Previous experience in an IT support, customer service, or MSP environment.
Certificate III or Certificate IV in Information Technology.
Exposure to Microsoft 365 administration.
Familiarity with networking concepts such as TCP/IP, DNS, DHCP, and Wi-Fi.
Entry-level industry certifications such as CompTIA A+, Microsoft Fundamentals, or similar.
Experience using ticketing systems or remote support tools.
What We Offer
Competitive remuneration package.
Structured onboarding and mentoring from experienced engineers.
Ongoing professional development and certification opportunities.
Exposure to a wide range of technologies and industries.
A supportive, collaborative, and technically strong team environment.
Genuine career progression opportunities within a growing business.
The chance to build your career in the exciting and fast-paced MSP industry.
How to Apply
If you're passionate about technology, enjoy helping others, and are looking to start or grow your career in the IT industry, we'd love to hear from you.
Please submit yourresume, along with acover letter addressing your suitability for this role, including your relevant experience, qualifications, and what you would bring to External IT.
Join External IT and take the next step in your IT career with a team that values learning, teamwork, ownership, and client success.

📌 It Support Technician | Level 1 | Msp (Townsville)
🏢 External IT
📍 Townsville