Short description Coordinate and support the day‐to‐day operations of our service desk, provide high‐quality technical support, manage ticket workflows, and ensure exceptional customer service across a wide range of clients and environments.
About Dulkeith Technologies
Dulkeith Technologies is a growing ICT support and solutions provider based in Stawell, Victoria.
Established in ****, we deliver a wide range of services to clients across hospitals, aged care, medical, optometry, retail and small business.
Our expertise includes service desk support, system administration, networking, cybersecurity, systems architecture, project management and strategic ICT planning.
Our clients are located throughout the Grampians and Wimmera regions, from Ballarat through to the Victorian–SA and NSW borders.
This role is based in our Stawell office, with opportunities to attend customer sites when required.
Travel as required to meet customer needs.
About the role
We are seeking a Service Desk Coordinator to oversee the daily operation of our IT support function and ensure timely, effective, and customer‐focused resolution of technical issues.
· Full-time, ongoing role
· Salary range of $70,000 to $75,000 per year plus super
· Fun, positive environment with a supportive and collaborative team
· Modern workspace with up‐to‐date tech that boosts efficiency and teamwork
This role is both technical and coordination‐focused.
You will:
· Manage and prioritise incoming service desk requests
· Work directly on tickets, applying your technical expertise
· Monitor systems and action alerts
· Coordinate works for site visits and follow‐ups with customers and vendors
· Provide guidance to support staff
· Ensure incidents and service requests meet service level expectations
· Contribute to continuous improvement and service desk optimisation
This position also participates in the on‐call roster as required.
About you
You will thrive in this role if you enjoy variety,



problem‐solving, and working closely with customers.
You bring:
Technical capability
· Experience in IT support or service desk coordination
· Strong troubleshooting and problem‐solving skills
· Experience with ITSM/ticketing systems
· Understanding of networks, databases, hardware, software, and operating systems
· Knowledge of Windows ***** and Windows Server environments
· Experience with Microsoft 365, Exchange, SharePoint, Teams, Intune
· Understanding of cybersecurity principles
· Ability to action and escalate system monitoring alerts
Professional strengths
· Excellent communication and customer service skills
· Ability to explain technical concepts to non‐technical users
· Strong organisational skills and ability to prioritise competing demands
· High attention to detail and commitment to accurate documentation
· A collaborative, respectful, and service‐oriented approach
Qualifications & requirements
· Certificate IV in Information Technology (minimum)
· Current Australian Driver's License
· Police check / Criminal Statutory Declaration
· Working With Children Check (Employee)
· Influenza vaccination (required for hospital customer work)
Why join Dulkeith Technologies?
· Work in a supportive, growing regional ICT business
· Engage with a wide variety of customers and technologies
· Opportunities to develop technical depth and capability
· A role with autonomy, trust, and meaningful customer impact
· Contemporary workspace with up‐to‐date tech that boosts efficiency and teamwork
· Encouraging leaders who prioritise support, clarity and continuous growth
· Access to online training, partner courses and hands‐on hardware labs
How to apply
To read a copy of the position description, please visit our website dulkeith.com.au and visit the work with us page
Apply now with your resume and cover letter outlining your experience and interest in the role via seek .
Applications close Monday 20th July 5:00pm, however applications will be assessed as received.

📌 Information Technology Service Desk Coordinator (Horsham)
🏢 Dulkeith Technologies
📍 Horsham