Centennial Park is South Australia's premier cemetery and memorial park.
A beautifully landscaped natural sanctuary featuring multi-use public spaces for people to explore, take a stroll, where people reflect and reconnect with the things that provide them with meaning in their life.
Forming part of our Customer Experience department, we are seeking an experienced business relationship specialist with stakeholder engagement prowess and expertise in customer centric leadership to fulfill the critical role of Manager Funeral and Memorial Services.
As a key member of our Leadership team and reporting to the Executive Manager Customer Experience, you will be responsible for developing strong relationships with Funeral Directors, community and cultural groups, to understand their needs and work together with them to meet the needs of families and our communities.
You will be responsible for providing leadership, coaching and direction to our Bookings Team and the Funeral and Memorial Services Teams in managing relationships and providing service to support Centennial Park's service delivery and business growth.
Your specific tasks will include:
• Act as a key point of contact for Funeral Directors and drive shared value relationships as part of our Funeral Director Engagement program, providing innovative opportunities to respond to market changes.
• Manage relationships with key cultural communities to ensure requirements are understood and delivered with care across Centennial Park.
• In consultation with Executive Manager Customer Experience and peer leadership members, develop and implement department plans that include integrated strategy for driving commerciality, sales and customer satisfaction.
• Contribute to the achievement of sales targets through proactive coaching, motivation and leadership.
• Provide proactive coaching and leadership to direct reports to achieve successful and high performing teams.




• Utilise analytical information to identify trends and drive recent growth opportunities and increase service utilisation for Centennial Park.
• Respond to stakeholder and customer enquiries with a focus on resolving escalations and complaints, ensuring relationships are strengthened and enriched.
• Work alongside and build strong positive connections with all internal teams involved in service delivery to our families and stakeholders, including services, functions, burials and cremations, translating into excellent service outcomes.
• Collectively, set, manage and monitor financial targets and assist with the preparation of financial performance reports for the CEO and Board as required.
• Optimise the use of technology to develop and implement customer relationship strategies.
• Contributing to a culture of teamwork, encouraging diversity in ideas and cohesiveness and building an environment of trust and respect.
What you'll need to be successful:
• Proven success in relationship management and stakeholder engagement, including maintaining and enhancing current business and engaging in new business relationships.
• Highly developed customer service and relationship building skills, with the ability to liaise and collaborate with a diverse range of customers and stakeholders.
• Strong leadership and communication skills and the ability to foster collaborative working relationships and high performance.
• Organised, self motivated with strong attention to detail and the ability to manage multiple competing priorities and achieve timeframes.
• Ability to handle difficult and sensitive situations professionally and with empathy to achieve successful outcomes.




• Demonstrated experience in a sales and target driven environment.
• Excellent communication skills, both oral and written.
• Well developed administrative skills and competency in Windows based systems and the MS Office suit of programs.
• Relevant experience working in a similar role within the funeral sector or sensitive industry may be viewed favourably.
What's in it for you?
At Centennial Park, you'll be part of a team that:
• Plays a vital role in helping families and communities commemorate life meaningfully
• Encourages new ideas, process improvements and supports professional growth
• Fosters an empowering and supportive team culture, where high performance is standard
• Prioritises the health and wellbeing of our people, supported by excellent health and wellbeing programs, including wellbeing leave and access to EAP
• Provides a beautiful, tranquil and picturesque working environment, complete with an onsite Café and free parking
To Apply
The full position description is available on our website , on theJoin Our Teampage.
This opportunity is a permanent full-time position working Monday to Friday across core business hours.
The recruitment process for the preferred candidate(s) will include the completion of pre-employment checks relevant to the role, including drug and alcohol testing.
To discuss your suitability for the role, please contact the People and Culture Team on *********.
If this opportunity sounds like "You", please apply online today by submitting your resume and cover letter detailing your suitability and motivation for the role.Applications close Tuesday 11 August ****.
At Centennial Park we believe a diverse workforce supported by an inclusive culture is central to our success.
We seek applications from those who bring diversity of thought to our business and welcome All, regardless of gender, age, self-identification, disability, religion or culture of origin.

📌 Relationship Manager - Funeral And Memorial Services (Adelaide)
🏢 Centennial Park Cemetery Authority
📍 Adelaide