Sentek is an Australian Manufacturer founded in ****of Soil moisture sensors, data loggers and software for measuring and managing soil moisture, salinity and temperature.
Sentek designs, develops, manufactures, supports and globally distributes to 90+ countries it's world-class technologies.
Our team of over 50 people comes from 14 different countries and spans a wide range of ages and backgrounds.
We're genuinely proud of how diverse our workplace is, all candidates are welcome.
The position is full time (37.5 hrs per week) with a 3 month probationary period, applications must have full work rights with no restrictions.
What you'll be doing
• Providing phone and email support for Sentek products regarding any technical issue to distributors and customers
• Test electronic equipment for faults and accurately diagnosing the fault.
• Identify the appropriate repair strategy and undertake the repair on a timely basis as agreed.
• Maintaining the Tech support email
• Maintaining tickets on Zendesk to ensure they are handled in a timely manner
• Quality control of electronics.
Batch-testing specified products and providing documentation of the results.
• Maintaining and recording serial and assembly production records.
• Recording repair details and faults by updating the repairs database and related documentation
• Maintaining electronic components stock levels and assisting in stock takes.
• Ensuring work instructions are current, and correcting them as required.
• Noting issues/corrections with current user manuals and escalate when need updating
• Liaise with internal and external parties in order to ensure that support issues are kept on track in a timely manner.
• Build policies and procedures and apply them to the role.
• Ensure Sentek has all the necessary information on products for integration and support
• Internal and external Training provision.
• Assisting in testing prototypes.
• Maintaining standards as required by ISO****
What we're looking for
• 2+ years experience in providing Technical support in a B2B and B2C environment
• 2+ years experience of in Fault finding and Drill & Drop & EnviroSCAN probes
• 2+ years experience is fault finding and repairing Sentek IoT, Nexus Blue, Wifi Link, Plus & Multi data loggers
• 2+ year experience in Irrimax Live and Desktop
• Experience is maintaining ticket request in Zen Desk
• Advanced Soldering skills
• Degree in Electrical/Electronics
• Read and understand electronic schematics
• WHS awareness Familiarity with secure work practices