Guest Service Agent / Receptionist
The Oceanfront Hotel, Cairns | Part-Time
About Us
As we prepare to unveil the revitalisedOceanfront Hotelon the iconic Cairns Esplanade, we're entering an exciting new chapter of elevated guest experiences.
We're looking for someone with a genuinely bubbly, outgoing personality to be part of this launch — a fresh face who can set the tone for guests from the moment they walk through our doors.
Job Description
To create a memorable guest experience through excellent customer service — anticipating guest needs, exceeding expectations, and delivering prompt, efficient service in a friendly and professional manner.
Tasks & Responsibilities
Ensure the smooth and skilled running of the check-in/check-out procedure
Ensure the smooth running of hotel operations more broadly
Handle telephone calls, guest requests and reservations in a timely and proficient manner
Communicate with guests in an open, friendly, respectful and positive manner
Be familiar with all hotel services, room types and rates, and demonstrate full product knowledge
Where possible and appropriate, upsell room categories to maximise hotel revenue
Create reservations in the system according to guest requests,



availability and budget
Complete front office duties, tasks and procedures in line with company policies and as directed by Management
Resolve guest complaints in a timely and skilled manner
Process guest mail, messages and deliveries in a timely manner, ensuring guest privacy and security is always maintained
Ensure correct and accurate float balance, with cash and credit transactions recorded accurately at the end of each shift
Qualifications & Requirements
Experience in a reception position in a similar role/industry
Experience using RMS highly regarded
A genuinely bubbly, outgoing personality — someone who's great with people and builds rapport easily
Flexible with days of work
Available for shifts across our operating hours of8am – 10pm
Passionate and motivated to succeed
Benefits
Be part of the ground floor of an exciting new chapter for an iconic Cairns Esplanade hotel
Opportunities for advancement within a growing company
The Oceanfront Hotel is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.

📌 Part Time Hotel Receptionist (Queensland)
🏢 Vision Hotels
📍 Queensland