Assistant Manager| Supportive high performing team| Loyal clients| Glenelg lifestyle
Grow your career with a trusted premium brand
For over 35 years Phil Hoffmann Travel has been dedicated to delivering exceptional travel experiences, built on trust, care and authentic connection.
Recognised across the industry for our professionalism, continued education and innovation, our vision has seen PHT grow to 10 locations across South Australia, with new initiatives always on the horizon.
At PHT, you'll find a career that not only takes you places but enriches your life both personally and professionally!
ABOUT THE ROLE
Are you ready to reach your full potential and join a supportive team that values ongoing professional development, rewards and recognition and a fun team culture?
AsAssistant Branch Manageryou'll support the Glenelg Branch Manager with sales, staff performance and consumer presentations, whilst providing encouraging and positive support to the team.
Passionate about travel, you'll demonstrate exemplary customer service through authentic relationship building and timely service delivery, ensuring client expectations are met with positive outcomes.
Roles and Responsibilities:
Leadership: Provide coaching and training support to the team.
Contribute to team cohesion, efficiency, and success.
Customer Service: Professional service delivery, upholding PHT values and standards, with all internal and external stakeholders.
Sales: Meet and exceed budget, maximising the client experience.
Administration: Assist with accurate and timely preparation of company reports and rosters.
PHT PACKAGE
· Uncapped earnings with base wage + incentives - great earning potential
· Full time, permanent role (open to some flexibility)
· PHT Perks Program
· Laptop & uniform provided
Training & Education
· Ongoing tailored training by certified PHT Training team at Glenelg head office
· Dedicated team of passionate industry professionals that offer a wealth of support
· Stay updated and connected with ongoing supplier led training and product updates
· Build lasting connections with our exceptionally loyal customer base via quality consulting time
Travel Opportunities
· Incredible PHT exclusive incentives and educationals!
· Educational leave and allowance for all your explorations!
· Amazing Rewards and Recognition program (including exclusive categories for our new starters!)
· Tenure rewards with travel benefits (PHT Perks)
Wellbeing
· Wellbeing program, company-wide wellness initiatives + EAP
· Two days Volunteer Leave
· Social and fun team environment
ABOUT YOU
Experience
Minimum 2 years retail travel experience
Leadership role experience
Certificate 3 or above in Travel or Tourism (Retail Travel)
Well-travelled
Skills
Commitment to excellent customer service ethic
Solid communication and interpersonal skills to help nurture client relationships
Initiative and flexibility
Organised and able to meet deadlines with attention to detail
Ability to problem solve
Confident using GDS (SABRE preferred) and mid-office systems
Comprehensive computer skills
HOW TO APPLY:
If this is you, please send your CV and Cover Letter byCOB Wednesday, 19 August.
Only applicants with a right to work in Australia are eligible to apply.