The Company
Our client is seeking a Claims Administrator to support residential and commercial repair projects across multiple Australian states and territories.
With a strong reputation for quality workmanship and customer service, this business is committed to delivering high-quality repairs and a seamless experience throughout the insurance claims process to WA customers.
The Role
An prospect has become available for a Claims Administrator to play a key role in coordinating communication between insurers, policyholders, and trades.
This position will support the end-to-end administration of claims, ensuring projects remain on track, communication is timely, documentation is accurate and compliant, and all stakeholders are kept informed.
Key responsibilities include:
Setting up new claims in the project management system and tracking progress from initial report through to final invoicing
Acting as a primary point of contact for insurers, loss adjusters, and policyholders, while providing regular updates
Collating and uploading site photos, reports, and scopes of work to insurer portals
Supporting Supervisors with trade scheduling and maintaining subcontractor compliance documentation
Preparing and issuing progress claims, managing variations, and ensuring invoicing aligns with agreed insurer rates
Your Profile
You will thrive in a fast-paced environment and bring a strong customer-first mindset.
You will be organised, detail-oriented, and confident managing multiple stakeholders.
To be successful, you will ideally have:




Previous experience in insurance building, restoration, or construction administration is highly desired
Experience using project management systems such as Prime, End Data, insurer portals, or the ability to learn new systems quickly
Excellent written and verbal communication skills, including a professional phone manner
Full working rights - residency or citizenship
The ability to communicate clearly and empathetically with a wide range of stakeholders, including distressed or vulnerable customers
Strong attention to detail, with the ability to identify discrepancies early in scopes of work or compliance documents
Proven ability to manage a high volume of active files, calls and competing priorities
Availability and flexibility to provide team coverage when needed
If this sounds like you and the next step in your administrative career - please apply today!
Reference Number: *****************)
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📌 Claims Administrator (Western Australia)
🏢 Robert Half
📍 Western Australia