Department for Education
Job reference:******
Location:**** - ADELAIDE
Job status:Short Term Contract
Eligibility:Open to EveryoneWhy work with
us
Every
child and young person deserves a great education.
We have a
strategy that aims to unlock every child's potential now and into
the future, one that in partnership with learners, students,
parents and the wider South Australian community will build a
world-leading public education system.
One that is equitable and
prioritises learning and wellbeing.
Together
we will make our education system the best it can be.
When our
children and young people thrive, so do our communities and our
state.
About the
role
The EMS
Support Team Leader reports to the Manager, ICT Support Services
and is responsible for planning, coordinating, and overseeing the
delivery of effective, high-quality and customer-centric support
services, for the Education Management System (EMS) used in school
and preschool settings across South Australia.
As part
of the extended ICT Service Delivery leadership team, the role
fosters a strong service-driven culture that supports and motivates
staff in all aspects of their roles.
The EMS
Support Team Leader coordinates, manages and motivates EMS Support
staff to ensure the effective and timely resolution of incidents
and fulfilment of service requests for the department's school and
preschool customers state-wide.
This includes planning, organising,
and monitoring a range of second-level support functions and
resources within an ITIL environment to meet the departments
requirements.
The role is responsible for managing workloads,
ensuring Key Performance Indicators (KPI's) are achieved,
identifying and implementing continuous improvements, and
proactively managing performance issues, service gaps, and risks to
service provision.
Qualifications
Essential:




Nil.
Desirable:
A tertiary qualification in an ICT related discipline or equivalent
experience ITIL V4 Foundations.
Special conditions
The
successful applicant is required to gain a Department for Human
Services (DHS) working with children check (WWCC) prior to being
employed which is required to be renewed every five years before
expiry.
The
incumbent will be required to undertake RRHAN –EC (Responding to
Risks of Harm, Abuse and Neglect - Education Care) Facilitator Lead
(Masterclass) extended course or the online (Fundamentals) course
which will be required to be updated every three
years.
For all
other Special Conditions please refer to the attached Position
Description.
Remuneration
ASO6
$105,747 - $111,854 per annum (1.0 FTE) + superannuation (12%) and
leave loading
Enquiries
Enquiries
can be directed to Chris Barry, Manager, ICT Support Services, via
email: ******
Application
instructions
Applications should be
made through the IWorkForSA website.
Applicants are required
to submit a CV, the Application Cover Sheet, Employment
Declaration, and a cover letter of no more than two pages
addressing the key competencies in the attached position
description.
People of
Aboriginal or Torres Strait Islander descent and/or those who have
a disability are strongly encouraged to apply.
Additional note
This is a
full-time contract role (1.0 FTE), initial 12-month term
contract.
Applications close:23/07/2026 11:30 PM
Attachments:
- ASO6 - EMS Support Team Leader - ICT.pdf
- Application Cover Sheet - PSAct.
.pdf
- How to Apply PS Act guidelines.pdf
- VL233 Pre-employment declaration.pdf
Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time.
Applicants are encouraged to discuss the flexible working arrangements for this role.

📌 Aso6 Ems Support Team Leader (Adelaide)
🏢 Department for Education
📍 Adelaide