Position Overview
The primary purpose of this position is to provide professional, comprehensive customer service.
The role also provides internal support to the team by coordinating communication with customers, insurance companies, adjusters, brokers, property and strata managers, subcontractors, suppliers, and other internal and external stakeholders to ensure prompt and efficient service.
Skills & Qualifications
Experience in a customer service focused role
Experience in office administrative role (desirable)
Excellent customer service, conflict resolution and negotiation skills
Excellent verbal and written communication skills
Well presented with exceptional work ethic, positive approach and solid attention to detail
Capacity to exercise judgement and direction when dealing with sensitive and/or confidential information
Effective time management skills, managing multiple tasks, competing priorities, and meeting conflicting deadlines
Ability to work under pressure, solve problems and make effective decisions whilst working autonomously
Sound knowledge of MS Office Suite, including primarily Outlook, Excel and Word
Duties & Responsibilities




Welcome visitors to the premises, offer refreshments, notify staff of visitor arrivals
Operate central switchboard, answering all incoming calls, qualifying the calls, transferring to required extension and answering general queries
Ensure all messages are announced and delivered promptly to the appropriate person
Manage all incoming and outgoing mail
Manage meeting and boardroom schedule & bookings
Scan and file documents in the corresponding workflow systems as required
Monitor and action central email accounts and internal communications, prioritising accordingly
Ensure complaints are handled in a timely manner
At all times keep reception, kitchen, boardroom & printing areas clean, tidy and ready to use
Ensure the office is opened and closed correctly and on time
Assist with events and functions as requested
General office maintenance including scheduling & coordinating contractors to complete works as requested
Provide general support to team members during staff leave

📌 Reception & Customer Service (Adelaide)
🏢 Hot Property Group
📍 Adelaide