At Water Corporation, we pride ourselves on being more than just a workplace.
Our community is made up of committed and energetic individuals who prioritise a healthy work-life balance and embrace a diverse and vibrant culture.
Currently, we have two permanent, full-time opportunities for enthusiastic and driven professionals to join the Customer & Community team as Concession & Conveyancing Services Support Officers.
About the role:
The Concessions team facilitate the entire back end of the Concessions process and act as an administrative authority for the state of Western Australia, working with both customers and external stakeholders to ensure customers concession rebates are reviewed and processed correctly.
Our Conveyancing team transfers ownership of properties at the point of sale, ensuring settlement agents are provided with up-to-date billing and customer information and organises meter readings for change of tenancy and ownership.
We engage with our customers to explain settlement accounts and are responsible for the accurate maintenance of customer records.
The successful candidates will be working within these workstreams.
Due to the training involved in the work streams, you will be required to be primarily office based, to gain competency.
Who are we?
When you join Water Corporation, you play an important role for the people of WA.
Our services are essential for life - everyday, millions of Western Australians rely on us to deliver and manage water across our state.
If you're driven to make a meaningful contribution, you've come to the right place.
Real benefits that matter
Real flexibility with options to work from home, 9-day fortnight, flexible work hours
Two well-being days each year to do whatever you need to do to feel good
Access to long service leave pro rata after 3 years of service




Take advantage of our co-contribution superannuation scheme.
Receive a 12% employer contribution and enjoy an additional 2% employer co-contribution when you elect to salary sacrifice 2%.
Purchase additional leave of up to 12 weeks or work 4 years at a reduced salary and take the fifth year off as paid leave
Aboriginal and Torres Strait Islander cultural and ceremonial leave of up to 5 days so you can maintain your cultural connection and wellbeing.
What the role will involve:
The ability to increase your skills and knowledge across challenging streams of work
An opportunity to work in a dynamic team and create recent networks
Supporting critical processes for some of our largest customer groups – Concession holders, Settlement agents and new homeowners
The opportunity to flex your attention to detail skills
Process pensioner/senior concession applications and cancellations
Action and resolve anomalies/rejections arising from Settlement Agents conveyancing requests and queries
Key skills and experience:
Great attention to detail, high level of accuracy, and skilled in data entry.
Knowledge of property settlement and conveyancing requirements
Knowledge of government concession cards and rebates
Skilled in delivery of billing practices, management and maintenance of customer records and the application of financial adjustments.
Excellent customer service, interpersonal and communication skills across a range of mediums




Ability to easily work across multiple applications and screens to complete tasks
Well-developed organisational and planning skills to achieve work targets
Applications close on 04 August ****
We reserve the right to withdraw this ad prior to the closing date.
Our commitment to a diverse and inclusive workplace:
Water Corporation is committed to creating a workforce that reflects the diversity of our customers and our community.
How we will achieve this is outlined in our Diversity and Inclusion Strategy and People and Safety Strategy.
We acknowledge the different skills, experiences and perspectives that people from diverse backgrounds including, race, ethnicity, disability, age, gender identity and sexual orientation bring to the workplace, will only strengthen our workforce.
We are committed to ensuring that our workplace is inclusive, where all our people feel that they belong, are valued, respected and have equal access to opportunities and resources.
We encourage applications from our key priority communities – Aboriginal and Torres Strait Islander people, people with disability, women, youth and people from culturally and linguistically diverse backgrounds.
We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment wherever possible by offering reasonable adjustments including adjustments in our recruitment, selection and appointment processes.
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Applicants with disability who require adjustments in the recruitment process, or alternative methods of communication, can contact a Recruitment Officer at
To learn more about our commitment to diversity and inclusion please visit our website.
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📌 Concession & Conveyancing Services Support Officer (Western Australia)
🏢 Water
📍 Western Australia